Customer Ratings & Reviews

Gives me the confidence to keep purchase of open box tv that has 6400 hours on the panel. I wouldn't have, but it's a Sony. They should alert you to display items prior to purchase. Haven't used warranty yet. Hope it comes through if I need it.

The product is working well love it. My family loves it

I have been a Best Buy service plan fan for more than ten years. It’s money worth expended. I have yet to complain about any of my interactions with any of the “Agents.” They have been courteous, professional, knowledgeable, and prompt to resolve my issues. I get my money well used with this piece of mind service.

Okay, how do you write a review for a service contract you have yet to use. So this is based on previous service contracts I have bought from Best Buy. This one is for our LG TV but the previous one was for our Sony Bravia TV. It paid off as the Sony gave out right as the manufacturer warranty was going away. The problem was the panel so Best Buy opted to swap it out. NOTE: They did try to give us the base model Sony saying it would do everything our original TV did. I complained it should cover the cost of the TV not the features as there was also an aesthetic quality and while the newer TV would do all the stuff our old Sony did, the old Sony was a nicer looking model. I offered to meet them half way and they let me upgrade to the nicer Bravia and split the cost with me. Best Buy has always been able to work with me and why we bought a contract on the new LG OLED TV. Simply put, you can't go wrong in getting the warranty on expensive items and an OLED TV right now would cost way more than we paid for the one we got. Hoping it doesn't go out but if it does, Best Buy has our back.

Geek squad did not install my TV but I will say that I've used them for years for other purposes and they are always polite and attentive to your needs. I would always suggest adding Geek Squad protection on anything you buy from Beat Buy. It's worth the purchase.

I love this program especially if you’re able to change different products. Probably the best service there is for consumers.

The Geek Squad 5 Year Protection Plan provides me with an extra level of coverage and peace of mind when purchasing electronics from Best Buy. The protection plan covers a range of issues that can arise with your device, including hardware failures, accidental damage, and power surges. One of the biggest benefits of the Geek Squad 5 Year Protection Plan is its comprehensive coverage. The plan covers warranties that may not be covered by the manufacturer's warranty, including accidental damage. Geek Squad will either repair or replace your device, depending on the type and extent of the damage incurred. Additionally, the Geek Squad 5 Year Protection Plan offers free delivery, setup, and servicing in-store or at your home, adding more convenience for the customers. This means that you can easily get help in case you have any issues with your device or appliance within the 5-year timeframe. The Geek Squad 5 Year Protection Plan does come at an additional cost that varies depending on the item, but in case something goes wrong with your device, you can save money on repair or replacement services. Ultimately, adding a Geek Squad 5 Year Protection Plan can be a good investment for purchasers like myself who want to ensure that their product will remain in top condition throughout many years of use.

The Tv in these last couple months has been performing fantastically. The colors and images are so good I cannot recommend it enough if you are debating on it. I choose the largest size but it does come in a smaller one in case you wanted something more manageable space wise. All and all tv has been great , no issues with it, compatible with my set up and has no disappointed me yet

I would recommend to anyone!! The device was great and I got a great deal!!!

The coverage for the tv is an essential aspect of our viewing experience, ensuring we don't miss a moment. Comprehensive coverage delivers a well-rounded and immersive experience, offering a variety of content. Clear and reliable coverage allows for uninterrupted enjoyment of our favorite programs and events. With optimal coverage, we can stay informed, entertained, and connected to the world around us. Ultimately, this coverage is crucial for maximizing our enjoyment of the television.

I've had the 65" QD7 for a couple months now. It's my first 4K TV and so far I'm pretty impressed and happy with it. Especially considering the price. I bought it to get the most out of my gaming systems. Great gaming features, good picture, and decent sound for this price point. This TV works great with PC, XBOX, and PS5. I primarily use Nvidia Shield TV for streaming, but the built-in Google TV is nice and works well. Hopefully this TV lasts. I got an extended warranty just in case it doesn't and still didn't spend too much. Finally movin' on up from 1080p and 1440p.

I do this every time I buy a tv, well worth it. My old tv was around 10 years old and I bought a warranty on that one too

I always buy these warranties. When I need them (which is usually always because things are built to only last so long these days) the Geek Squad is always there to help. I've always had nothing but good experiences with the Geek Squad.

Haven’t had to use the Geeks yet, but they look pretty knowledgeable!

good to have just incase your tv breaks down! I like how it will cover you for 5 years.

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

I was able to use the warranty to get my new TV and I’m totally satisfied. The process was easy breezy beautiful.

Like the tv specs. Quality amazing haven’t had a problem yet.

This is one of the first time that I've ever bought an extended warranty hope I never have to use it.

Excellent clarity and color. Highly recommend it. Sound from tv speakers is decent and gets plenty loud. The Samsung OS is ok. At first had issues connecting to the internet so had to factory reset the TV in settings and so far so good. Price has gone down by 300 bucks in the last few months. Wait a bit more and might get cheaper lol. By then something else better would come out but for tv movie steaming this really is plenty. Haven’t played games on it yet. But hooked up my laptop with hdmi and works flawlessly.