Customer Ratings & Reviews

I had a great experience with Best Buy’s customer service after buying my product. The staff was professional, efficient, and very knowledgeable. They handled everything quickly and made sure I was taken care of without any hassle. Definitely earned my repeat business.

Was offered to me while I was in the check out line in person as manager of store went above and beyond that day to help me with a gift for my grandson

Bestbuys geek squad insurance is great if they cant fix it they give you a new one right there on the spot mot like other places where you pay for ins. Protection and get the run around. I buy all my electrnonics at bestbuy just because i love there no hassle protection

So mamy write recent reviews, well its been 3 years and the television is amazing. I absolutely love this purchase.

Better to be safe than sorry on a tv this expensive!

Geek, squad, warranty, and geek squad delivery are the champs. It was such a simple process to swap out a TV that was under warranty through geek squad warranty services and Best Buy. I was never inconvenienced delivery was smooth.

[Employee of bestbuy] Im always going to recommend warranty from best buy. Always easy to claim. TV went out, a tech came out and deemed it non repairable got my funds back for a new unit

I bought the warranty on a TV that I purchased 4 years ago. The TV was not repairable, so the warranty offered a replacement for the defective item. I applied the value to the new product and bought another warranty; it's a no-brainer. BUY THE WARRANTY!

The Geek Squad protection is a must, especially if you buy a lot of technology like I do. It’s a small investment versus replacing a washer, large appliance or expensive item from Best Buy. The Geek Squad was super helpful when I needed someone to help me install my 65-inch TV. It’s a smart investment.

The 5-Year Standard Geek Squad Protection Plan is absolutely worth it. It provides excellent coverage and fast, hassle-free service when something goes wrong. Geek Squad staff are knowledgeable, friendly, and quick to help. Knowing my product is protected for years gives me total peace of mind. Highly recommended!

If you do not get this on an expensive TV you are not doing it right. It's great to have on high end products they will either give you a full refund or replace the product. It's more convenient than going through a manufacturer for sure.

The geek squad is very knowledgeable would recommend buying a warranty

This was good. After the 2nd TV that stopped working in 7 months I requested a refund from Samsung, Samsung representative said we had to take the TV off the wall we were unable to remove the TV ourself. When our new TV arrive Marcus and Caleb were so kind as to remove the TV and place it in the box for Samsung to pickup. This crew with the Geek Squad is the best, Professional, Respectful and Very kind.

They set up an appointment for anin home visit within the week that I called. Because of COVID Brandon from the Home Theater Department of Geek Squad (Home Theater Dept handles large TVs), took information from us over the phone to diagnose the problem prior to coming to our home. Based on our description he attempted to order the part he suspected was the problem. But the part wasn't available. So they called and told me I had a choice of an exchange for another of the same if it was available, another comparable tv costing the same as what I had paid for this one, or store credit for the total amount I paid for the original television. We chose the store credit. Within minutes I received two emails. The first was a copy of my original receipt. The second was the link for the store credit. It required my phone number and a Pin number that was on the bottom of the receipt from the first email. One click later and I had my store credit. It was really that EASY! We dealt with several people along the way. They were always pleasant and took their time to help us. By choosing the store credit, my husband and I were able to shop the current sales, decide if we wanted to downsize from 75", whether we wanted to spend less this time or maybe spend a little more. But several hours later we choose another 75" TV just not the same one. And YES we'll be purchasing the 5yr Warranty Plan again.

Picked this TV over LG C5. The OLED has too much reflection and not good in room with windows and sunlight. This QM8K is excellent in bright room and blacks are excellent. Have not seen blooming or black shadows being crushed. Highly recommended!

Found out my tv wasn’t working and they helped me use my warranty to upgrade and get a brand that I’m more confident in. Thanks for all your help!

Your utility from this service is going to vary greatly depending on the products and services you purchase, The amount of time you are OK with devoting to setting up your own devices, and your level of technical competence and education. For me, this service is not something I would use most of the time - BUT - for certain product categories like OLED displays, the peace of mind is worth the extra cost, knowing I can exchange the display for a replacement if it burns in or has another failure during the warranty period. Overall, it really depends on your personal needs, but this service definitely has its place, and can be a real value depending on your situation.

I love the clarity of this TV and the sound is excellent.

I bought this Fire TV as a second Flat Screen for my Home Office, but I was so pleased with its features, am now using it as my main Flatscreen TV in my Great Room. I am so glad I bought it. Great purchase.

but of all the squads, its better to have a Geek and a cheerleader.