Customer Ratings & Reviews

About 3 years ago I helped an old friend who is very technologically challenged by a 58” tv. I made sure she bought the 5 year warranty from Best Buy. Just in case. We the just in case happened and the tv failed. I called Best Buy on her behalf and was quickly and efficiently forwarded to a really patient and knowledgeable customer service representative . Following a few questions he informed me the tv was not repairable and that the full purchase price would be refunded. We talked about applying that amount to a newer better larger tv and within 5 minutes delivery date was set. We, of course opted for a new 5 year warranty. A few days later new set arrived and old one taken away. I installed the new set and my friend could not be happier. Great service.

It's always great to have the protection needed for higher value products

OLED televisions have gotten much better about image retention and burn in but it is still possible no matter what they tell you. Best buy service plan states in its coverage that it covers Burn in on OLED televisions and as far as I know nobody else does no matter what coverage they purchase. Televisions these days aren’t made to last no matter what brand you go with it and I’ve read tons of reviews of flagship TVs going dead with months of purchase and many just after the one year warranty expires. It cost a little extra but I feel better knowing I’m good for at least 5 years.

Very helpful with setting everything up and explaining products

The C4 OLED is the only way to go to see a magnificent performance in picture quality. The colors are stunning compared to any other TV’s.

I have not needed to use Geek Squad but it is nice to have peace of mind knowing if anything happens they have your back.

It helps me trust that my 55’’ Pioneer TV will last the full 5 years if not more.

Great tv for a great price!! I would def recommend this tv to anyone for value for the money

Always good to work with even though I've only had to have used the service once.

Bought extra protection for a Samsung OLED TV and hope I don't need to use it

Great sound. Beautiful picture. Remote has everything just need to learn ot

I had my tv go out and was upgraded to a larger tv. Very happy with how easy it was to complete the switch. Very helpful when I called.

The colors are vibrant and the picture is crisp and clear. And no.matter where I sit theres no distortion in picture quality or color. This set delivers tge deepest blacks I have ever seen. The price was great on this set and the installation was professional, quick and easy.

The exprienece with geek squad was very good they were prompt and listened to my query and provide the solution

Geek Squad has always been responsive and helpful when needed. Highly recommend covering all technology.

The tv quality is amazing, the sound is also amazing. I love how if I lose my remote I can use my phone as the remote.

It's always good to purchase a warranty since electronics aren't built to last as long as they used to be.

The thought of not having peace of mind is crazy. I value this type of support.

Haven't had to use it yet. Reviewing for the chance to win a gift card

I always buy the five year Geek Squad protection because Best Buy honors it. Totally worth it.