Customer Ratings & Reviews

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Worth it! Their services have assisted me in the past with Apple products and any questions I had.

Geek Squad is great! It’s nice to know I can call on them for repairs and questions!

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

I've never used the Geek Squad I'm guessing they know what they're doing and they're probably pretty cool

Excellent I recommend them 100% thank you for a great service.

I've had nothing but positive experiences with Geek Squad, particularly with their friendly and informed experts who promptly fix problems and offer outstanding customer service. I'm glad I registered my product for more protection. Happy customer!

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

Not had to use them for this purchase yet, which is a good review! I have utilized them in the past and have had positive results.

I have not had to use the Geek Squad for this product but you need to have the ability if you need them.

I always take it an extended warranty because I have found out that it pays off in the end and besides, I want to make sure I'm protected. Best Buy's warranty is a very good warranty, that's why I have no problem in paying for it, even if I don't use it, I do have a piece of mind during those 5 years since the manufacturer warranties are usually only 1 year. Just being able to take it to Best Buy, rather then sending it off, makes it even better.

Bestbuy warrenty programs are the best! Hassle free!

these dude rock. Smart swift and profesional. They listen to an "dumb old fat deaf blind guy" and fix my stuff thank fellers

I paid for a 2year warranty. When tv went out and i called, i was told they didnt sell the tv in that size(58") any longer so i would have to pay $80 difference for a bigger one,plus $63 for a new warranty or they would refund me for what i payed for tv a year ago. Im confused. What was the need for a warranty if they werent going to honor it? Customer service is nasty and very unprofessional.

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

I haven’t had to use my Geek Squad protection yet, but having it definitely gives me peace of mind. Especially given how well the installation went.

I bought a 5 year warranty & glad I did. My tv lost its picture & I took it in & they sent if off. The one bad thing is the Greek Squad doesnt have tv repair in the story. They used to have it inside the store. I took it in at 4:00pm & didnt know you had to make an appt. The salesman sd i had to make an appt. So I took the earliest one 7:30pm. So i asked when would it be ready? He said about 3 weeks. I said you could travel to the moon & back in that time. So I took my tv & brought it back at 7:30pm. The made took all of 5 mins filling out the paperwork. So I ask him when will it be back & he said in about 3 to 8 weeks. I said oh my gosh that is to Mars & back! But I got an email in about 5 days that they couldnt repair so I got My Full Purchase price back! So I bought another one like it.

Electronics are so expensive and more defective nowadays, you'd be crazy not to get the warranty.

They were nice and helpful when my TV screen went black. I tried for hours to reset it by unplugging it and waiting and plugging it back in to the power outlet. Nothing worked.

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.