Customer Ratings & Reviews

The Geek Squad 2-yr protection flew by faster than expected. These geeks know how to get the job done in a timely fashion. The protection is neat with no visible wear in sight. The geeks won't have you waiting more than a couple of minutes if not too busy to assist you. It has been a while since purchasing my device but no major signs of wear and tear. The geek that serviced me was exceptional. I was very impressed with the customer service.

I ordered TV online told my wife to pick it up at Tacoma, Wa best buy order number: BBY01-806230967350 I told her that it was an open box that was the description given prior to purchase. Our thoughts was its in the "openbox" and it'll be ok transporting in our rav4 laying down but we were wrong. While my wife was picking up the TV the employee's were laughing at her because it couldn't fit in our car. The manager noticed and offered to get the TV delivered with installation. When the TV got delivered I was present at this moment this geek squad guy said that my wall stud were more apart than usual which was weird to me. While they were unwrapping the geek squad guy told me not to take off the tape around the edge of the TV until I get it installed on the wall. The TV didn't get installed because of what he stated, he told me also that I should purchase a different mount for my TV because the one I got was too small for my stud. Few weeks came by (I was out of country for work trying to helped this pandemic issues) and I decided to measure this wall stud and this geek squad guy is probably wrong about the stud being too far apart and yes he was wrong. While taking the TV edge tape I realize there was a crack with hole on the side of the TV (see pictures). Do y'all realize now that I've played like a fool?

I'd definitely recommend Geek Squad for all of your electronic purchases because it gives you a peace-of-mind and you know Best Buy ain't going nowhere so they'll be here for the long haul!

The team we got were amazing. Professional, knowledgeable, patient. They never rushed us and spent time showing us the options and shortcuts. This team has been together and worked for Best Buy for a long time. Definitely recommend this service and will use again when we need to purchase any tvs

Great to have, you just never know when it would come in handy

Always good to have have not to use yet. Years ago I had their protection with a smart TV, when things went wrong I got the tv replaced no hassles These aGeeks are pretty cool.

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

I purchased this with my LG G2 because, although they are rare, LG is not reliable when it comes to product defects. It was like pulling teeth to get LG to refund my LG G1 when he randomly died the first year of use (totally random and rare event). After taking months to get my refund I went with Geek Squad Protection on my next purchase. Best Buy has hands down the superior protection plan. Totally worth it on big purchases, in my opinion.

So glad I bought the extended warranty for the Samsung 50in series 8 tv. The warranty I got was for 5yrs. The TV worked great for the past 4 years then the screen didn't show anymore. I called customer service and they replaced it with bigger TV for the same price I paid for the smaller TV of the same brand. Great coverage. Thanks BestBuy.

This is good service to have in case of an emergency.

[Employee of bestbuy] Haven’t had to use it yet, but it’s a great plan to protect technology just in case

must have in case of need. Good value for warranty

I purchased Geek Squad expert service for one of my products that i cant remember. I have not needed to use them as im pretty technologically savvy myself and can do most things by myself. I downloaded their phone protection app for my cell phone and i use that quite often to clean my phone, scan for any issues, and backup all of my phone data. The app is great by itself and easy to use. I would highly recommend.

I would advise getting Geek Squad coverage for anything over $100. It covers so much.

I've purchased a laptop and a few TV's from Best Buy and always got the Geek Squad protection. The few times I've had to use it they were always very helpful and professional. No complaints!

I always het protection plans for items especially TVs. Ive used Geek Squad and theyre great.

I love with my tv love the picture recommended to anybody ❤️

Geek Squad helped me with my TV exchange very smoothly when I chose expedient mode.

Geek Squad has always been responsive and helpful when needed. Highly recommend covering all technology.

Had an issue with the TV 19 months after purchase. Geek squad will replace it. Glad I got the protection plan.