Customer Ratings & Reviews

Very efficient and effective, ever ready to answer questions

This comes in handy when you buy a TV. I was watching it one moment the next it stopped working. BB exchanged my TV broght it out to me and took the old one off my hands

Always a good buy. Always a good response. I have no complains about the service.

We bought this tv for a family member who is bed ridden. This TV provides exceptional viewing experience. Color is sharp and sound is great even without a sound bar. The remote is easy to use which is a blessing. The price was extremely good and of course we choice to add on the protection policy which was extremely cost effective but truly dont think we will need it. There were many add on options to view free for 30 days. A great idea to test things out and see if these things suit you. This transaction was easy and delivery was quick and on time. Samsung is the best product in this class and Best Buy has the greatest service. A very good experience.

I haven’t needed to use the Geek Squad service yet, but it’s great knowing I have the warranty if something goes wrong. It gives me peace of mind, and the setup process for coverage was easy and clear.

I had this product since I long time ago and they do a very good and excellent job

You are the best for all my life. Thank you I Geek squad.

Haven't needed to use geek squad at this time. Maybe in the future

It is good to have protection for your items thank you

I basically bought this TV since I was scared if something happens the TV over all I wouldn’t have to buy one all over again.. but yes this is deff worth it!

I have had no issues with Geek Squad in the past. maybe just the wait time to see a tech.

Bought a LG G4 oled and theres no way im paying this price wirhout the protection olan! Now my family has peace of mind that if anything happens, best buy will help us out!

Great offer, Worth every penny, highly recommend it...

They are so good installing the product and they know what they are doing

Hoping I never have to use it but got it for peace of mind for my LG OLED

Tv looks great and all the smart features work good also

Good protection plan, easy to setup and overall a good plan.

i gave this product 4 stars because 1 if you have mutiple tvs you need seaprate remotes 2. it takes a while to boot up 3 there is a custom app that if you dont sign up for you cant use the tv 4 i was expectimg better from poineer

Agents handled the situation with ease and communicated properly

Great protection, but read the fine print, there is alot of ways they can get out of covering your items