Customer Ratings & Reviews

Never had to utilize, but glad I have this just in case!

Never had to utilize, but glad I have this just in case!

So, this is a little tricky for me. We love Geek Squad and my husband has an account as well. We had to purchase this GS Protection because we could not purchase our new TV and get the appropriate protections under my husbands account with GS. No matter how we tried to place the order under my husbands name, Best Buy could not get the full warranty to show up because my husband already had GS and it wouldn't allow the full warranty to kick in on the new TV??? So, the only way to get the full warranty was to purchase the TV in my name and also start a GS account in my name, and now we have two. Not terrible, but I think this is a little shady and there should be a workaround. Speaking with the GS reps that came out to deliver and install, they also agreed that this shouldn't have been an issue.

Awesome protection plan for all electronics! Highly recommend!

Highly recommend for new appliances covers all vital parts

Geek Squad. Ive worked with these people since they opened in North Mpls . When they came on the scene they had a fleet of black and white VW Bugs with their logo on the side . Everyone from the thugs on the street to the Excutives on the top Love these Nerds . Always polite and courteous and for the older crowd trying to learn very very patient . I will work with these people until the end of time.

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

The person unboxed my printer and set it up..He was very friendly.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

Purchased this just in case I might need it I usually don’t purchase extended warranties

Reliable service for the price I paid. GS gives peace of mind.

I love this program I feel good about my products being insured with Geek Squad

Feel better knowing if needed can use this extra protection for my tv.

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Good to have if ever needed, hoping that I don’t and my product continues past 5 years.

So far we haven't had to use this, but we have in the past for products and have always been happy.

Felt safe with the added protection and warranty always helps

I always purchase Geek Squad service protection when I make a qualifying purchase at Best Buy. The Geek Squad technicians are available for help at times that are convenient for my schedule, and when I need in home help, they are always courteous, professional and efficient. Big Box stores cannot match Best Buy's Geek Squad quality, so I highly recommend it for every purchase when available.