Customer Ratings & Reviews

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

Makes me feel safe I have professionals that will work on my products.

If your buying electronics you better purchase Geek squad warranty.

Purchased this for 65" LCD TV. While I normally don't purchase extended warranties, the peace of mind this provides knowing that I will have an operating TV guaranteed for 5 years is worth the small cost. I have had several large screens fail, so knowing my cost of ownership over the next five years, as compared to possibly having to purchase a new one after the one or two year warranty passes is a plus.

Geek Squad Protection has saved us on more than one occasion. Highly recommend!

I always get geek squad for my expensive electronics just for peace of mind. The tv broke and they came out to see what they could do. Tv wasn’t able to be fixed so what I paid for it could be applied for the next tv. And of course got geek squad to cover my new tv.

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

I have purchased the protection with tv it gives a piece of mind

Never get anything without the coverage!! You usually have a couple of weeks to buy coverage if you can’t right away!!!

4 yrs ago I purchased a High End Sony TV, and purchased the 5-Year Protection Plan. It paid off, when that TV stopped working. Geek Squad came out, advised the TV had to be replaced. Went to Best Buy, got the Protection Plan value, and ended up getting a 75” and a 55” for the bedroom. And a gift card voucher with the remainder of the $$. Didn’t hesitate to add the Protection Plan to both TVs.

My sole purpose for shopping Best Buy is The Geek Squad. They are Amazing. I am computer illiterate, When I bought my first laptop, an assistant went above and beyond to see that I got the best laptop at the best price for my needs. A few weeks later he was promoted to Geek Squad. Now I call I ask for him, he takes the time to explain whatever it is i need to know. His name is Teo, hes at the Selingsgrove Pa. Store. As long as Best Buy keeps GEEK SQUAD, ILL KEEP SHOPPING AT BEST BUY.

If you're looking to get a Geek Squad warranty start off with a one or two-year you can always add on. If you start out with the 5-year like I did on my TV spent $380 on it. My TV broke after nine months and I lost for years worth of warranty because it doesn't transfer over to the TV they replace it with so you have to buy a brand new warranty on the new free TV they give you. On my new TV I just got the 2-year and they said they would email me when it's fixing to run out so I can add another two years to it

The geek squad offers great service for repairs if needed!

The agents were very polite and courteous. They even put on bags over their shoes to cover the soles from getting our living room carpet all dirty. Our TV screen had been damaged from a direct hit by a flying drone. Agents went through the process step by step with us and made sure all options were assessed. I recommend buying coverage for all your tech. We’ll worth the purchase.

Super great service. I really enjoyed my experience and am very satisfied.

My nephew took it out and assembled it with no trouble at all. I bought the warrany for my peace of mind. It was my first time purchasing a tv with these capabilities and wanted to be sure I got good performance from it.

Highly recommend for everyone cant go wrong without it

Worth getting, as it's reassuring to know that your product is in good hands

I haven't needed to use this plan, but I'm definitely happy I bought it. I financed my whole purchase at 0% using the BestBuy card and the added peace of mind is definitely worth it. Living in the city (NY) without a car means that, in the event of an issue, it's a HUGE issue getting a TV around. This plan alleviates that concern, and I'll get it every time.

The TV is put in a box without adequate protection. FedEx damaged the box and the TV inside. I called Best Buy and they gladly replaced the item. However, I had to return the broken one which I told them that I couldn’t do alone since I have back problems and live in a high floor in the middle of NYC. So Best Buy made arrangements for a UPS driver to come to my place and pick up the broken TV. A UPS driver came to pick up the TV and neither bought the labels nor scanned it so now I’m stuck with having to pay for garbage. It’s been 3 days and the UPS system now reads that there was an attempted delivery to bring the labels even though the TV was already picked up. Unbelievable!