Customer Ratings & Reviews

Never EVER disappointed. I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! A total peace of mind...

Great Services, always responsive and handle claims with speed.

Bought five year for our expensive oled tv that was purchased on holiday sale. Used it to have techs virtually help me with some picture setting issues. Used some of the TV savings to get five year so don’t have to worry if need support.

Best Buy's customer service has always been tops when I've ever had issues with any products purchased with the available extra warranties, plus the manufacturers warranty. It's Best to Buy the extra protection, from Best Buy!!

Haven’t needed it yet but if I do I got another three-four years left in my warranty!

Got this just in case, never been happier. Got this for our TV and safe to say it's nice to have. Haven't had any issues with it

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

Best buy warranty are cost effective and straight forward. When purchasing an OLED tv, the warranty cover screen burn, which I consider essential coverage for an OLED tv

Excellent costumer service and outstanding troubleshooting skills for all your needs!!

Tv is clear, sound is good on low/or high. Graphics are awesome with PS5

It would be stupid not to purchase the geek squad plan when buying a samsung tv for the price, because after you own the tv for maybe a month, you will get an insurance packet from samsung, after registering your tv online. It is extremely expensive, while geek-squad if you purchase minimum of 2 years you can renew it when the 2 years is up.

Geek squad service has been very helpful and and they know their stuff. I recommend their services.

[Employee of bestbuy] I love the quality, features, and being able to stream movies concerts and other special events

The best surround sound hands down. You will not regret it, looking into purchasing one for bedroom.

We are so glad we bought this for out TV Called and they came out ordered the part came back installed. Still had a problem We were able to purchase another tv and put the cost of the old unit toward it. Great job Best Buy

I really appreciate Geek Squad, their culture, and commitment to the customer. I rarely need them but when I do, they make it easy.

[Employee of bestbuy] Amazing people. Great service. They fixed my 2 year old laptop in a day.

I appreciate the fact, geek squad will come out if necessary, opposed to me having to lug the merchandise back to the store!

I purchased this only because my GeeK Squad tech support would not cover the TV and I have the regular tech support for electronics and I have yet to have a problem as I have had to take my computer in 3 times and has been fixed. I figured this protection plan will be a good idea should something happen in the next 5 years.

Any time that I go to buy on Best Buy is one of the main reasons that make go there and buy the products, because if any time I had any problem with any of the items that I bought there, the service was just incredible!. Even in some case the change my camera for a new one!.