Customer Ratings & Reviews

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

Very nice sales and help put in my car! Thanks. Im happy!

I feel safer with electronics when i purchase the extended warranty/service.

I always get the Geek squad protection for anything. The best.

I have used my previous service plan, warranty extension in the past and it proved to be well worth the cost a I got a replaced item at no expense to me.

Great buy for the family. Would definitely recommend. Best buy at its finest.

I purchased 5year service because the last TV I purchased had a 5 year plan and the TV last 3 years. The support I received was very good

I’m so glad I got this two year geek squad insurance it’s worth it

Better to have it and not need it, then need it and not have it.

I buy this guarantee because my old Toshiba have a screen problems. The technical evaluation, results on damaged screen. I changed my TV and not problems.

I always purchase a warranty for my electronics just in case something happens or goes wrong.

Haven’t had to use it yet. But good to have as a backup.

Peace of mind when you have warranty and its priced well

But I can say anytime I have the opportunity to buy with BestBuy I always do for they cover a lot of things the Manufactures do not. And they keep their Word, at least up to this point with me...

I’ve used their service with every purchase I’ve made. Would not make a purchase worth establishing Geek Squad protection plan.

I purchased this when I got a new 65 ince tv. I'm so glad I did. My tv developed white spots about the size of a half dollar. I was able to get a new tv!

Peace of mind is a nice thing. With protection i can enjoy my TV to the fullest without worrying like a helicopter parent.

Thank you very much Best Buy it’s very good LG TV I get from you Thanks.

GeekSquad has never been a disappointment. They are definitely worth the cost. at extra $30-$50 you get an extended year of protection with no questions asked replacement policy. No competition.

Works out perfectly for electronic devices in case of any problems