Customer Ratings & Reviews

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

The protection made us feel much better about transporting the TV home.

Good TV, problems arise when one becomes familiar with the interface. Redundant steps to access content; antiquated format.

they know their stuff!!!! helped to get a virus out of my laptop

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

Glad to have bought this coverage and service with the tv

Always gotta be sure to get yourself some protection

The price of the extended was worth it. Always love the warranty

I always get Geek Squad protection on my electronics. It’s just provides a peace of mind. Thankfully I’ve never had to use it.

I love this protection, the squad is very knowledgeable, professional, respectful, helpful, and courteous.

We always take out the extra protection. Only had to use it once, and very easy process

they were nice and helpfull when I ask a Q&A they expland

Still early hopefully I will not need it, time will tell

Adding this protection plan was simple, easy to understand, and well integrated into our TV purchase. Best Buy employees explained it thoroughly, how it works, where to go to file claims, etc.

great piece of mind for with the factory warranty runs out.

great piece of mind for when the factory warranty runs out.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

I feel very safe with Geek Squad! They are very knowledgeable! Any problems , they fix!