Customer Ratings & Reviews

I love my tv with all my Roku apps already on there.

Great to have protection against any accidents! Highly recommend!!

I bought a TV that started flickering and having major screen issues right after the manufacturer’s warranty expired (of course). I took it back to the store and hey we’re able to send it out because I bought the extra coverage. It took a couple of weeks to diagnose but they contacted me today to tell me that they’re refunding me (in the form of a gift card) what I paid for the TV to put towards any purchase from Best Buy. This is why I buy extended/ enhanced warranties on most electronics. Most of these companies that administer these warranties are very reputable and honor claims that fall within the parameters of the coverage. Most people have unreasonable expectations and suffer from a sense of entitlement the size of a house and therefore claim that these types of coverage are “scams” or “Rip offs” because they fail to take a moment to actually find out what is covered and how the claims procedures work. Frank Zappa once said “Stupidity has a certain charm. Ignorance does not.” Nowhere is that more true than the world of the entitled consumer. Buy the warranty or don’t complain because almost all electronics these days are designed to fail.

Got it to be better safe then sorry. The cost was not bad.

Hope I never need it but peace of mind if I do!!!!

Haven’t had any problems as of yet. But definitely recommend the service

The Geek Squad did an excellent job installing my 7O inch TV.

Amazing protection life saver for everyday life. Choose me for the 400

Best Best Buy around I love this store and the employees are nice and friendly

Great Service! Delivered on Time! Met my Expectations!

Usually extended warranty's are not worth the price, but with Best Buy I love it. When I had a problem in the past, Best Buy has taken great care of me with no hassles. They have made good when it counts. I may not get the additional protection, but for electronics which can have a high failure rate I always purchase from Best Buy and get the added protection. From what I have read and experienced their coverage is the best and typically the longest. I know of enough people who's TV has died after a year and a half (after the warranty), who were out of luck as they did not purchase the extended coverage. Also, I prefer buying TV's and many items at Best Buy vs all the competitors including Amazon who has given me terrible customer service.

Very easy to receive I would buy again soon with np.

We were disappointed with our TV purchase as it gave us problems from day 1 however after speaking with Geek Squad, they sent a technician to diagnose the problem and scheduled a, immediate replacement which we are now enjoying. They were very easy to deal with and the 2 gentlemen who delivered our TV were very professional and their communication with us regarding arrival time was excellent as we were able to ensure we were there to receive the delivery. all in all, they were fantastic to deal with from the 1st call,

Have never had to use this but appreciate i purchsed for peace of mind.

Geek squad helps you rest assured when making high dollar purchases.

Didn’t use this much but its helpful if you can get it

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

hope i never have to use this but samsung provides good quality products but you never know.

Worth the price. I take care of my stuff but you just never know.

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.