Customer Ratings & Reviews

I love my new T.V. and because of the geek squad protection I purchased I know it will stay the best T.V. I will ever own.

agent quality of service worth every penny saved ne thousands of dollars

The warranty is the best thing you can get. It gives you a peace of mind.

Great service just didnt use it too much myself. Peace of mind was nice.

This 3yr protection sets me at ease 8n protection on my computer systems

Haven’t had to use the protection plan yet but it is helpful to have.

Have the Geek Squad is a must. I have all my purchases covered.

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Didnt have anyone set up product for us. but bought the protection incase for the future.

Awesome service at a great price! Definitely worth the money!

I enjoy having the ability to have a warranty and this was a fair price

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

Cant beat no questions asked extended warranty. Especially with high dollar items.

Must have for all the TVs... this is for 5 years warranty at affordable price.

I always take it vantage of the reasonably priced performance guarantee offered by Best Buy. Offers me peace of mind.

Was recommended to purchase extended warranty. I hope I will never have to use it.

Great customer service. Absolutely great people. On time and very cheerful.

I use Geek Squad for my work laptop and now we have support on the new LG TV we just purchased. Great Service and Support.

What a great coverage and at a very low cost. Love Best Buy.

Haven't had to use it yet knock on wood! I'm sure if I ever do the service will be great.