Customer Ratings & Reviews

I feel better having Geek Squad extended warranty protection than without it. Purchasing these warranties in the past has always paid off and worked out well. The Geek Squad techs know what they are doing.

I did not purchase a protection plan on day I purchased my 55 IN LG OLED TV. I had second thoughts after that. About 1 week later, I called and purchased the plan by phone. I felt at ease. The customer rep was very helpful and answered all of my questions.

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

This is my first tv since 12 years! I have stepped into the future and I love it! The quality is great will be buying another in the future but bigger

I rarely have something go wrong with electronics, but on a fairly big purchase, like a smart TV, it makes sense, since the standard warranty can leave you without use of the device for weeks if something goes wrong. With this, I can get a replacement or repair in no time.

I have used Geek Squad in the past while not actually paying for the service. They have always helped me and with today's technology, I decided I should pay for this service to have like you would with any insurance. I think if anything goes wrong with my t.v. I bought this for, it would be a necessity to have. Great customer service and well worth it.

The extended warranty is a bit pricey but still consider it worth the price should it be needed in the future,

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

I can see needing this protection when the Television goes on the blink.

Trust me you will not go wrong with the geek squad protection plan I can honestly say they've honored everything I've sent their way with the protection plan. It doesn't get much better than that hard to find good companies like that nowadays.

Love the service I receive when I need help from Geek squad

Don't think about but it just buy it. Worth the price

This tv is massive and the picture quality is Devine. This tv is perfect! It barely fit in my car! But it’s perfect!

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

haven't had to use it but have close friends that have thats why i purchased based on there experiences

it’s ok i don’t understand it. you can only use it if you bought it in the store

glad to have it in case it is needed- i hope I don't but it takes the worry out in case something happens

Always recommend on electronics I.e. TVs you purchase the extended warranty. I had a tv that was four years old and started to have problems. Well the part that needed replacing they didn’t make any longer. Fortunately I had the extended warranty and got a new TV.

Always get to geek squad plan when I buy something at Best Buy. They always come through when I need them.

Tv colors are great,like the fact that when ibluetooth headphones they connect immediately