Customer Ratings & Reviews

It's a tough image TV you'll never regret getting one

I bought this Geek Squad protection one year ago. For a tv/dvd that cost $150 I got 5 years protection for $30. This year I bought a tv/dvd that cost $300 and got 2 years protection for $40. Wow, did the price go up! Althought I got a better price for this purchase I can not recommend this product at this years cost.

I like that they offer this service for such a great price

Do not buy this service or at best buy, period. When you try to return your TV that had a display failure 30 days after purchase, they will send you home woth the non-functioning TV and tell you to call a 1800 # that is unable to schedule your "service" in the next 2 weeks. But you cant return it... good thing i paid for the exended warranty. You can only return a product to the store for 15 days after purchase. They would rather pay a Geek Squad to drive 1 hour plus roynd trip to try and repair a $250 tv rather than exchange it in store and send the tv(still under manufacturers warranty) to repair. Worst customer service I've had from any business in at least a decade. If i could give no starsor a negative star review I would.

I purchased this replacement plan with a Christmas gift and I’m glad I did in case something happens I have not had to use it.

Excellent product. Good quality. Worth for your money

Warranties are tough to review, because you typically haven't used it yet because the item is new. If they'll replace the item immediately, refund my money, or apply the difference to another TV, then it's worth it.

Luckily I haven't had to use this yet, but I am confident that if I do, I will get great service like I have before in the past with Geek Squad Service.

This squad is amazing. If you have any problems they fix it. And they do it in a timely manner. They are respectful, and very knowledgeable.

The crew was professional and knowledgeable. Have used the Geek Squad on several occasions and have never been disappointed.

The agents keep my equipment working properly. I try and get equipment checkups every year and sometimes more often. The agents on Ray Rd. In Ahwatukee are great.

I can transfer warranty if I sell my product that’s great

Worth every penny. Protection with no hassle. BB is there for backup to those unpredictable QOS issues

Replaced my tv no questions asked when it couldn’t be fixed

If you get an oled, get the gsp, as it will quell any fears of burn in. They will replace or fix your tv at no cost.

I like to get the geek squad warranty with tvs because if something happens, they will come out and fix it. 180 bucks is a little expensive but if you split it up over 5 years, it's really not bad. I believe it is worth it to get.

It is the kind of extra coverage that gives peace of mind.

I also get the service plans because of the wear and tear on the devices. Luckily we haven’t had to use them as of yet but I’d rather be safe than sorry!

Timely, honest, professional, and knowledgeable technicians

Nice buy. On best buy. I recommend all my friends and family