Customer Ratings & Reviews

They came and inspected my broken Hisense TV and was able to replace it. For 100, it is pretty worth for 5 years coverage. I wish the warranty would extend and cover the replacement TV but I have to buy a new 5 year plan. Would be 5/5 if the new TV continued the the previous warranty plan.

Geek Squad is very much worth getting. They are fantastic and always ready to help pretty quickly. Definitely recommend.

Hopefully i will never use this but its there if needed

I really don't like the idea of needing additional protection beyond the warranty. But, on a HI-Def TV I felt it was best to buy it. The sale rep told me that Best Buy had recently lowered the price of their service plans and it did seem reasonable for five years. Even consumer articles are recommending a protection plan of new TV's with the expense and hassle of getting them repaired under warranty. I was told that to have LG repair it under warranty if needed be sent to them. If it's true of not, I have read that some plans do require you to ship it to them. A TV is too much trouble to attempt this with. In the last 8 years of flat screen ownership I've only needed 1 repair. It was in the last month of the first warranty I'd purchased and was a good experience.

I haven't had to use it yet but i love having the option to use it if i were to need it.

My son's tv went blank a year after purchasing it. I bought the 5 year warranty for the tv. I called geek squad and they told me that tv was not in stock. So they upgraded me to the next best tv available. Three days later the tv was delivered and they took the old tv back with them. Service was on point.

Nice to know it's there. Though hopefully never have to use it.

They met me outside under special circumstances, I had just been released from the hospital. They loaded it into my car as well.

Awesome product. Use it almost daily. Recommend it to everyone.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

Monster is the only cables I use for all of my electronics. Monsters ability to have a super clear picture.

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

My last TV died in about 4 years, I am relieved to have the protection plan. The Geek squad was very helpful in trying fix the TV.

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

Havent used them yet but I have in the past great service

Wow, couldn’t have had any better Cuatomer Service! They were very knowledgeable and gave me all the information I needed before making a great purchase!

So far my tv and the service provided has been pretty good

Good warranty..after buying a TCL ROKU tv which we did not purchase a warranty on and having the sound go out and having a black picture after 2 years of use..we definitely bought a 5 year warranty with this Pioneer Tv..hopefully we’ll never have to use it but if we do we have it!