Customer Ratings & Reviews

Nothing better than the feeling of knowing if something goes wrong with it, it’s not only not my fault, but I don’t even have to worry about it!!!

A. They didnt laugh at us when we needed their hlep because we couldnt open the remote to put the batteries in B. Professional and knowledgeable

Great Service, pleasant and helpful staff. Very Accommodating.

Keeps me at ease. Good to know that accidents are covered.

We were reluctant to purchase the Geek squad service but so glad we did. We have need help several times and we also purchased a new TV and it is covered with 2 day shipping. Love it!

I can't remember what I bought this for but we haven't needed to use it. I'm sure it would have come in handy if something happrned to our purchase.

I always buy the protection when spending nearly 2000 on a tv. Bought the KS9500 and within the first 6 months, the screen displayed a line of dead pixels! Glad I had the protection.

I feel that when you spend over $300 on a tv you should buy an extended warranty! It’s better to be covered in the event something goes wrong! I like that it will be serviced in my home because of the size of the TV! So for 5 years I can be reassured that I can have my tv for years to come!

I almost always buy buy the Geek Squad protection plan for any TV or computer purchase. We recently had a bad power surge that knocked out several of our TVs. One TV was still under the 5 yr warranty. I took the TV in, they sent it to be checked out. Best Buy ended up replacing my 4 1/2 year old TV with a brand new one, that ended up being an upgrade from what I had. Well worth the money in this case.

Hoping the warranty covers anything that happens to my tv

The process takes a lil time but in the end, worth it. Just know, any tv over 50 inches requires a mandatory house visit first before they will replace it. If it's still under the factory warranty.

The agent mounted my tv and all the equipment connection

I always buy Geek Squad insurance for my technology. There has never been a moment when I had any difficulties either replacing or fixing my items.

This is always great to have a extra piece of mind.

Haven't had the need for this yet but 5 years is a long time. Seeing as how my LG CX had problems after 3 years, I'm hoping that my new LG C3 will perform better.

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

Just always get this. Its saved my @** so many times, with tvs, speakers, headsphones. Just spend the money, its worth it.

The agent was so patient & helpful. Answered all my queries. Took so much time with me. I really felt like a valued customer.

I haven't had to use it yet but the did use it on the last TV that I purchased and it was great. They came out and repaired the TV twice over 3 years. Then, on the third repair, they gave me a store credit for a new equivalent TV or I could use the amount towards a better one. Simple and very pleasant.

Always hard to want to spend the extra on a warranty you may not use. For us though it saved us from having to spend alot to replace our tv when it burned out but still under warranty