Customer Ratings & Reviews

My TV got burn in around 3 years in, and after 4 years, started flickering. I returned it to best buy and got a replacement TV with equivalent specifications and value.

Tv replaced within 24 hours after a line showed up horizontally on the screen

We've had the television for a bit over 1 month and so far are extremely happy with it. The picture is beautiful. It communicates well with our computer so we can use EyeTV to create a mirror image. The only thing that could be a problem is that there are no controls on the TV so you do not want to lose the remote or run out of batteries.

The techs were great in installing all of our purchases and in explaining how they worked. We have them for 5 years so check later and we will let you know over the long haul. I can’t imagine anything but excellent service based on what we have seen so far.

I have used the Geek Squad to install my new dish washer and work on our computers numerous time. the services are always, fast and efficient, and I will always use them to make things work in my household.

My Geek Squad protection plans, of which I have several is a prime reason why I purchase all of my major and minor appliances from Best Buy. Whenever something goes wrong, which is not often, Geek Squad is there to take care of it. Outstanding!!!!!!!!!!!!!!!!!!!!!!

Best coverage ever, hassle-free. If they can't fix it they will replace it.

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

I got this protection plan for my tv and glad I am covered for 5 yesrs. Geek squad alway make things easier without all the hassle.

Excellent Service. Definitely It worths the value of the product to cover accidents.

The Geek Squad arrived and set up our TV and paired all of the devices. They pointed out that our electric outlet wasn't a surge protected device, so they offered a 6 outlet 2 USB low profile home theater to protect our entertainment system. Thanks guys!!

I haven’t had to use it yet but it gives me piece of mind just in case something happens to my television set after the manufacturer warranty expires. The nice thing about Best Buy protection plans is that Best Buy will come to your house to fix.

I honestly don't know how good their service is. I have heard good things, though. I bought extended protection in case something goes wrong with my TV, so hooefully it is good. I honestly hope i dont have to use it, lol.

this review request was on my home screen for no discernible item, thumbnail was not a link i could check, and tried to verify from past purchases but could not find matching item

Love the return process with this company. When need to return is fast and easy.

Bought this to protect the electronics in my home. Had to use it once, no questions asked. A tech came to my home and did his job. Unfortunately the TV he was working on was trash and couldn't be fixed. The protection plan covered the tv.

When I purchased my LG TV from Best Buy, I was more than pleased to find the excellent service contract that was available, and for such an affordable price. That made my purchase all the more fantastic, knowing that any maintenance I might need in the future would be handled by experienced Best Buy service techs. Thanks, Best Buy! You Rock!

Had 2 service calls, second one was needed for a line of pixels that went out.... GS team was very helpful and efficient! well worth the value!

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

I had this on an lg tv geek squad guy came to the house said my tv need a new panel or it would be replaced. Im getting a new tv from them this weekend.