Customer Ratings & Reviews

I always buy an extended protection warranty and Best Buy always honors it when warranted

I have renewed my Geek Squad coverage for the last 5 years. I’ve had wonderful service from them. Anytime I need assistance I can log in from home and most of the time they fix the problem in no time. When I have had to go to the store everyone is extremely helpful and knowledgeable.

I would highly recommend the Geek Squad Protection. It's worth the price. When my tv stopped working, they provided a full credit to apply towards a another tv of my choice. The only downside was that it was difficult to speak with someone. I had wait on hold for a while, however overall the protection plan is great.

Don’t know if this is good or not, haven’t needed to use it much

I've been a long term subscriber to geek squad so this was a no-brainer

While I wouldn't buy this for myself, it was worth it for peace of mind for my elderly in-laws

Tv is working great and the color is way better than I expected. Thanks bestbuy!

I purchased a Samsung 65" TV and it was delivered on time and set up in a short period of time. They had to move a heavy cabinet to get to the plug in's. They were very knowledgeable and polite. Answered any questions I had.

Geek squad warranty four is always the best warranty For the price an value unmatched

LG has great picture and value. Was worth the short wait on black friday.

Have always had good service with Geek Squad! They take care of the issue and genuinely help.

I have a toddler that is way to curious for her own good. This was needed.

Its worth it to get but i have not needed to take anything in since we take care of our stuff!

Keaton was great! One of the best employees, I would recommend him to a friend or family whenever buying a tv!

Geek squad service is a must have for me. They are top notch and are very professional. A must have service for me.

Says I have 2 years and I would like to get a new TV that would work as well as it did when I purchased it! I only have less than one week to do this or maybe a year and a week. But I haven’t been able to use it because of a glitch having my home landline listed instead of my mobile telephone.

I love this program, I am not really tech savy and the new Tvs are much smarter than I. Whenever I have a problem with my Sony Bravia and my Samsung Qled I just call and they come out and fix the problem for me. Usually its not the Tv, just the lack of knowledge of the user. LOL

Bought this protection with a television and ended up needing it, which got me the defective tv replaced for free. So glad I got it!! Purchased another item recently with this protection too, and hope to not need it again but kno I'm protected if I do. Appreciate the fact best buy does this service at a low cost.

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

I hope I never have to use it but if I do Geek Squad is good.