Customer Ratings & Reviews

Haven’t had to use and hope I don’t have to but great peace of mind knowing I have Geek Squad back up

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!

I always buy the GSP to protect my purchase. It gives me peace of mind

I always buy the GSP to protect my purchase. It gives me peace of mind

Good to have replacement plan just in case. Reasonable price for piece of mind.

If your going to invest in the top of the line entertainment then you need to get the protection for it. I learned the Hard way! I now have peace of mind knowing that if my purchase breaks it will be fixed and covered.

Always used Best Buy for all my electronics. Adding this service has served me well.

I don’t usually like to buy extended warranties for appliances or electronics, but I make an exception when it comes to TVs purchased from Best Buy. I would so much rather work with the Geek Squad than directly with the manufacturer. It’s worth it for peace of mind.

Excellent tv Samsung is one of better smart tv brands

great tv just need find way my DVDs.just try find out play movies

The Geek Squad has been there for me when I needed them and solved my problems quickly. They were so easy to talk to and provided info that explained everything. I will continue to use them.

I purchase protection on most items. It has come in handy on TVs as they don’t last like the used to. Useful in smaller items as my son can be rough on tablets and game controllers at times.

Would not purchase a major appliance without it. Best Buy’s warranty picks up when the manufacturers ends unlike most that charge you and arm and a leg and then have the guts to run it concurrently!

Good warranty to have for my TV just in case something happens to it. Haven't had to use this service yet (hopefully won't), but it's good to have it if my TV ever decides to stop working.

As a Best Buy customer I’m very happy that I was given the option to add the two year Geek Squad security to insure my purchase of my Samsung 70” Television for a low price. Very satisfied as a Best Buy customer.

I rather be protected than not being protected. Fair price

the Geek Squad are always very knowledgeable and helpful with any issue I have ever had. I have always purchased this with any TV I have ever bought from them.

Haven't had to use this service (thank God), but is worth the price. Be sure to check the item you buy it with does not already have a warranty! Best Buy loves to sucker you into this when you don't even need it on certain items.

I've purchased the Sony x900h 85" TV which I had to return multiple times because the TV was defective, at least 3 times. Each time someone was suppose to come to my house to exchange it for a new Sony x900h, Bestbuy always rescheduled my appointment date and time without any notice. So I will wait at home on the appointment date and no one will show up. So I went into the actual Bestbuy store and complained about no one showing up and he said that it won't happened again but it happened 3 more times when no one showed up. So eventually I asked for my money back for the Sony TV because I was so frustrated that no one was showing up to replace my defective Sony TV. Once I got my money back I said I will give it another try and purchased the same TV again, the Sony x900h 85" TV. I got the the Sony x900h 85" and it was having issues also, so I decided to try a different TV the LG CX 77" oled tv to replace the Sony x900h TV, so I paid the $957 difference in price to get the LG CX 77" TV with a warranty. But the delivered date from the time I purchased it was so far apart that I eventually fixed the Sony x900h and decided to keep it and cancel my LG CX 77" TV and it's warranty. I never received the LG CX 77" tv. But since I ordered the LG CX 77" TV, Bestbuy canceled my warranty on my Sony x900h 85" TV. I was refunded the $950 that I paid for the difference for the TV amount but I was never refunded the money for my warranty which was $399. So now I still have the same Sony x900h 85" TV with no warranty that originally purchased. I called Bestbuy several times to either get my warranty reinstalled or get a refund on the $399 so that I could repurchase my warranty for my Sony x900h 85" TV. So I decided to go into the same Bestbuy store. I was waiting at the Cash register while two managers were just talking to each other about cars and random things for about 10 mins, as they just stared at me without even helping me. Eventually I talked with someone at Geek Squad at this Bestbuy store which eventually two of the managers argued with me about this situation, I was just trying to explained to them that I was suppose to receive a refund or reinstate my warranty for the Sony x900h 85" TV. That argument with two managers occurred on July 8 2021. I felt disrespected and humiliated. I've spent hours on the phone and at the store without any proper support. Please help me resolve this issue.

The agent carefully mounted my TV & connected it to my devices to ensure maximum functionality use.