Customer Ratings & Reviews

Smart purchase. Why not buy a warranty for a new tv

This is the perfect item to have. It is protection for my items purchased.

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

Always good to add a protective plan just in case accidents happen

Great service, my TV had issues with the network card and picture display. The representative helped me to resolve the issue immediately. Now recommend geek squad to everyone.

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

Very helpful. They make it effortless when there is something wrong

Geek squad lives up to its warranty good value. geeks forever

My TV I purchased gave me fateful service for five years. I was one month away from my BB protection plan expiring when I began to experience dead pixels across half of the TV's screen. I contacted Geek Squad by phone and they coordinated to have a new TV sent out ASAP. Received the new unit within five days. And they hauled the old one away for me too. As long as this new TV lasts me another five years, I'll be set!

Overall, I am very satisfied with the 5-Year Standard Geek Squad Protection plan. It provides excellent coverage, convenient service options, and peace of mind knowing that my device is protected for an extended period. I would highly recommend it to anyone looking to safeguard their electronics investment.

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

I purchased the 2-year Geek Squad Protection Plan thinking it would provide immediate coverage if something went wrong with my new TV. Unfortunately, that’s not the case. What they don’t tell you upfront is that if your product is still under the manufacturer’s warranty, Geek Squad won’t help you, they’ll just refer you back to the manufacturer. That means you’re really only getting about one year of coverage, not two, because Geek Squad won’t step in until the manufacturer’s warranty expires. To make things even more frustrating, if your TV is wall-mounted, Best Buy won’t unmount it for you unless you pay an additional $150 or hire someone else to do it before they’ll even assist you. So, even though you pay extra for “full protection,” it doesn’t actually feel like full protection at all. This experience feels misleading and like false advertising. When you buy a 2-year protection plan, you expect help anytime during those two years, not to be bounced between companies or charged extra just to start the replacement process. Customers deserve better transparency about what this plan actually covers and when it applies.

awesome protection for large purchase plus any computer service needed at no charge

For all my tvs over 40 inches, I always invest in a warranty. So far the warranty has been a life saver. I love the fact that Geek squad will repair tv 40 inches and over in home. They will 1st troubleshoot with you. If problem still persist. They will order parts to your home. They will come and work on tv at home. If they can't fix tv, they will offer you another tv. If tv is not available, they will upgrade you to next available one.

They were quick refunded me store credit no issue.

Excellent service! No complaints here all as expected

I haven't had to use the geek squad yet and hopefully won't have to

The extra warranty is well worth it my tv suddenly died and with the warrant they gave me a new tv!

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.