Customer Ratings & Reviews

simple peace of mind, $5,000 on a TV and little peace of mind is warranted!

I purchased Geek Squad for a open box TV I purchased and I give me a since of comfort. I like knowing if i have any problems with a large expense item, its covered by professional technical associates. I've used geek squad services in the past with my laptop and their services helped me in the most necessary time, during college. Thank you Best Buy for having the a very reliable service, Geek Squad is great!

I think it"s great to have..........................

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

The agents brought in and installed my TV perfectly.

My picture went out on my TV and the warranty covered a replacement TV. All done the same day. I received a larger television and cash because TV's cost less now.

purchased this for my TCL tv. Have not used but I have incase anything should happen in the next 5 years.

The agents helped me with picking the best tv mount for my needs.

Geek Squad protection is always great.. Its great to have..

This tv has an excellent picture. I have no problems to report

You cannot go wrong with having peace of mind that if anything goes wrong with your product that it will be fixed or replaced. I have not had to use Geek Squad as of yet and hopefully I never will. One thing I did hear about the Geek Squad Protection is that replacement value of purchase goes down every year. For example if i purchased a $1000 tv and a 5 year warranty and after 3 years I start having problem and they cannot fix it and have to replace it. I will only get a credit of $400 towards a new Tv. I don't know how true that is but I did hear that from a BB employee.

Everything is working fine.I have no problem with the service.

I am usually not a warranty guy, but I finally overcame my fears and got an OLED TV and this is one time I felt the cost was justified. Turns out Best Buy's warranty is the only one in the business that covers burn-in! I was so afraid to get an OLED< but with the peace of mind this gives me I am able to enjoy gaming and movies on the best TV I have ever laid eyes on. If the dreaded burn-in happens, Best Buy has my back.

Provides peace of mind for any sorts of incidents! The squad member helping me definitely made it clear what was covered so I could be confident in my coverage.

Just had ro drop off no setup.the delivery people was very helpful wirh service.

Great to know we have the squad support if needed.

Its so easy to use my whole family loves it samsung is a reliable brand.

Highly recommend extended warranty through Best Buy! The entire process is easy, and the techs are prompt and professional. They really took care of all my needs right through setup and walk through.

The Geek Squad were amazing. I'm not an idiot! I have hooked up many systems before. But the new speakers that I could never get great sound out of them. The Squad hooked them up properly and made system easy to navigate easily between different units in the system. The TV was crisp and they did it all quickly too! It had been frustrating to have these great speakers but not be able to enjoy them as I can now. I had 6 yrs of college! You'd think I coulda figured it out!

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!