Customer Ratings & Reviews

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

This is a must have if you use your TV daily! I replaced my TV with a small cost to upgrade and include the new protection. I will always purchase this with all the TV's I intend to use daily.

The service is good & quick and they mounted my TV and connected to all devices.

Don’t buy the product if you don’t buy the protection. They do a great job helping with anything you need

Best warranty to get for your TV Computer Phone and every other electronic you have

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

Peace of mine to have this coverage for a few more years.

Honestly not a big fan of “warranties” or as Best Buy calls it “geek squad protection” but in their case, they are the exception to the rule. I have never had a single issue with a product needing repair when I purchased their protection plan. They are pretty much the only company, who offers them instore, I can say that about. Kudos Best Buy!!!

Geek squad does do a great job at repairs. However trying to get ahold of someone and get something lined up is impossible at times. As long as you are patient they are a great addition to your purchase

Haven't had to use it yet, but helps having the peace of mind that it's there if needed.

they are very helpful, but sometimes difficult to reach the department. You get shuffled around corp and the local store, very frustrating

My Granddaughter is so proud of this Vivo tv I most Definity will buy again good quality and picture.

I haven't had the chance to use this but I'm happy I have insurance on my products.

This only cost $20 and since replacing it would cost a lot more than the original price of my open-box, on-sale TV, I figured it was worth it. I don't usually add this type of insurance, but for an open box TV, it seemed reasonable. I would recommend this to someone who also got an open box or a refurbished TV to be on the safe side!

I purchased this for my big screen Vizio tv. The sound would go out but picture remained. I called geek squad, whk sent out z 3rd party repair in a couple days and he replaced the bad motherboard a week later.

Because we got this TV for my parents, we thought it wise to get them the protection package as well! Am grateful we have that safety plan in place for whatever might happen!

I don't have to worry about anything with the geek squad, Making a phone call and having no worries makes me happy. Geek is always there when I need their help. The team is very acknowlable and it's a pleasure speaking or working with them. Keep up the good work, Geek Squad....

I've used the Geek Squad previously to mount my 65' inch TV and they did an excellent job. This is the first time that I've purchased an extended warranty for my TV through Best Buy. I was told by a family friend the service is excellent just in case my TV begins to act up.

The Geek Squad is always on call when you need help with the product you bought

They mounted it ok just not where my wife wanted it. Not really their faults