Customer Ratings & Reviews

Massive 75-inch Toshiba FIRE TV at a Bargain Price. Took me three days to take apart the old TV, build up the new TV and get it all installed and working. FANTASTIC pictures! Watched the Tour de France in STYLE! LOVE IT! Also purchased 5-year Geek Squad protection. Best Buy is FANTASTIC !!! ONE STOP SHOPPING! THANKS!

This process has always been so easy. And the best part, each time I shop here, I ALWAYS find a deal. Weather It’s a 10$ or 100$ savings, it always helps! Just bought a new tv I would’ve payed 449$ elsewhere! I got it WITH geek squad for 299$!

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.

I recently purchased the 2-Year Standard Geek Squad Protection plan from Best Buy for a new laptop, and it has proven to be an excellent investment. Knowing that my device is covered for the next two years gives me tremendous peace of mind, especially considering how much I rely on it for both work and personal use. The coverage offered by Geek Squad Protection is comprehensive. It goes beyond the typical manufacturer warranty, covering accidental damage, like drops or spills, which are some of the most common issues you might face with a laptop. It's reassuring to know that if something unexpected happens, I won’t be hit with expensive repair bills or have to deal with the stress of finding a reliable repair service. What really stands out is the quality of customer service provided by Geek Squad. The agents are knowledgeable, friendly, and always ready to help with any issues. I had a minor problem with my laptop’s performance a few months after purchase, and the Geek Squad team handled it quickly and efficiently. They ran diagnostics, fixed the issue, and had my laptop back to me in no time, all without any additional charges. The protection plan also covers the hassle-free replacement of the device if it can’t be repaired, which adds another layer of security to the purchase. The ease of making a claim, whether in-store or online, makes the process straightforward, and the turnaround time is impressive. While some might view extended warranties as unnecessary, the Geek Squad Protection plan is worth every penny for the peace of mind and excellent service it provides. If you’re purchasing a valuable device, I highly recommend opting for this plan to ensure you're covered against unexpected mishaps and technical issues. It’s an investment that pays off in the long run, providing security and support when you need it most.

I think it is a really good product. I had an issue with a Sony TV and fortunately I had the five-year protection plan through Best Buy and they warranty the TV out for me.

These gentlemen work every problem I have. And I use them a lot having little kids pressing buttons they shouldn’t. Broken or just a jam they get me taken care of. Even help me file for new stuff. Thanks guys for your help

I've been using Geek squad since 1987 and i loved there service. They fixed my Computer and an old laptop that i was updated over and over and now its done

Our faithful tv screen went out and did not come back on. I chatted and called the protection plan and since the item was not able to be repaired it was refunded. The service is worth it completely!

Geek Squad was FANTASTIC. My former ipad battery would not hold a charge so took it in for new battery but they ended up giving me a refurbished ipad, same model for $450+. Said wait time would be 8-10 days. I got a call day after so was very surprised and happy. THANKS GEEK SQUAD

Purchased this at a very affordable price to protect my new television. Gives me great piece of mind, knowing I have five years additional protection for my purchase!

I'm very happy with the five year extra warranty.I didn't think, however it was.Especially a great buy to get it.Thought it would be a little bit less

Geeks are amazing and should be supported forever and always! But thanks for having the unforeseen I don’t and fixing my thangs

5 years protection is a great thing to have if anything happens within 5 years i can have the tv fixed and that's great service

I have good experiences with this extended warranty from Geek Squad, so I have piece of mind by always purchasing it. Would recommend for sure.

Can’t go wrong with the extra protection. It is needed because you never know when something will go wrong with your product.

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

I recently purchased an LG C4 TV and paired it with the 5-Year Standard Geek Squad Protection, and I am absolutely thrilled with my decision! This combination is a perfect match for anyone looking to safeguard their high-end television and enjoy a worry-free viewing experience. The LG C4 TV is stunning with its incredible picture quality, vibrant colors, and sleek design. Adding the Geek Squad Protection plan was a no-brainer. It covers accidental damage, hardware failures, and so much more, giving me complete peace of mind. What truly stands out about the Geek Squad Protection is the exceptional customer service. The team is always quick to respond, highly knowledgeable, and genuinely dedicated to ensuring my satisfaction. Whether I need to drop off my TV at a Best Buy store or arrange for in-home service, Geek Squad's efficiency and professionalism shine through. Thanks to Geek Squad, I can enjoy my LG C4 TV without any worries for the next five years. Their support has turned potentially stressful situations into smooth, hassle-free experiences. I wholeheartedly recommend this protection plan to anyone looking to protect their valuable devices and enjoy ultimate peace of mind. Thank you, Geek Squad, for going above and beyond!

Cant speak on other warranties or services but definitely geek squad took care of me. Specifically Norman the tech i was lucky to get. This is a must have and it gives you a peace of mind

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

I purchased the 5 year warranty plan for the protection for my new appliance. I wanted a warranty that would be beneficial in case I had any problems with my tv.