Customer Ratings & Reviews

The extended warranty gives me peace of mind. Hopefully I won’t have to use it.

Geek Squad is the best. So helpful transferring old computer data to new and explaining the new Windows system.

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

I have used the Geek Squad several times and they have come through for me, so they are nice to have as back-up.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

Good protection plan, easy to setup and overall a good plan.

This was a good buy for price it’s great the image is beautiful the only problem is the smart tv part. Thought it was the batteries placed name brand batteries. And the tv remote still lags in allowing you to go through apps to pick what you wish to stream.

Got this for TV protection. Peace of Mind for next 5 year.

A must have for your tv definitely a good piece of mind.

hope i never have to use this but samsung provides good quality products but you never know.

They helped me with my laptop. They knew what the issue was and explained to me how to troubleshoot problems.

Great service, great tv for the price, picture quality is bright and clear

I will always get on and love the store i will return back

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

The Geek squad protection is a must have to have on your most expensive items.

excelent service qickly and eficient y recomend to a friends

Agents handled the situation with ease and communicated properly

If you are going to buy any Electronics from Best Buy always get the insurance 5 years insurance is the best I have a TV to break down on me and I thought about it and I remember I had the warranty thinking that they wouldn't help me gave them a call and they helped me out and just two days with a brand new TV yes this is worth it

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

It's a good TV I like the picture but I had to get two to get one that wasn't broken I like the features of Amazon just wish the TV was built better.