Customer Ratings & Reviews

We haven't had any reason to need the Geek Squad, but happy to know they will be there if we do need them.

Been there before you guys do excellent work thank you

The geek squad has never disappointed me. Anytime i called with a issue they guided me through each step with no problem.

Excellent service. Highly recommend if you need help!!

We bought a Roku 65” TV plus the 5 yr Geek Squad coverage. We have used Geek Squad in the past on our computer and they fixed it plus retrieved my photos. I highly recommend Geek Squad

Used mine on a floor Model tv Turns out it had an issue that rebooted it every 30 min. Was totally worth it

The colors are unbelievable. It has built in surround sound. There are more channels and apps to count. I am very happy with this purchase.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

Hope to not need to use it, but peace of mind knowing I have protection in the event I do. I have used GS protection in the past and it was well worth the small up front cost.

TV developed fine horizontal lines couple months ago, picture sometimes delayed coming up on my 50” TV. Called Geek Squad and the next day servicemen were here, parts ordered and they were back a week later. Upon their inspection they called for the TV to be replace, they delivered the replacement & took away the damaged one. The only cost to us was a new protection plan (5yr) and being patient a couple weeks

Havent needed this for anything i own but im definitely glad i have them as potential help for when and if s problem arises. Either way i have used them for non purchased items and they always do great work. Id definitely use them for electronics in the future anytime

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I'm now retired from Best Buy after working in the Magnolia Department for 13 years, & I'm a "True Believer" in the Geek Squad In-Home Protection for 5 years, on my mom's TV. Her TV is on at least 12 hours a day, & has Roku built in application, & it's 4K ready, so her TV features will be utilized a lot. She's also, bed ridden & her new TCL is her entertainment. If this set should break down (Doesn't cover physical damage), then all I have to do is call 1-8000-GEEK-SQUAD, & they'll come out to service it or replace it !

I have used the Geek Squad in the past, and they have been very helpful. Knowing that you have someone to call when something happens to your product is a relief.

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

The young lady who helped me was great very service will be going back again I was very impressed with her knowledge of the products I was looking at extremely helpful and courteous

Never win but i gave it a shot because you never know.

Just purchased this service but it gives me comfort if something should happen and i have the Geek Squad.