Customer Ratings & Reviews

this will help me when i need it good deal good price thank Bestbuy

Definitely worth getting for any tv no matter where you buy it

I used for my Sony Bravia, when I reached to Greek Squad team then helped me with correct directions and get it replaced as tv got water drops and lines on screen..

Since the tv was on sale, I bought the protection for a great buy and now can relax if something happens in the next 5 years with my tv. You never know how long something will work but I’m protected if it stops working.

I bought the coverage for my open box TV. I haven't had to use it, but I suppose the peace of mind is worth the price.

Geek squad is the best part of shopping at Best Buy. When I go in to the store they are always helpful and work with me to resolve questions or problems. When they come out to set up or correct problems they are courteous, competent and are able to demonstrate how the product works. For those of us who are not good at technology they are a very valuable resource. Just know that if you need help during covid they are very hard to reach by phone - it is far better to go into the store in person and speak directly to one of the techs.

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

They always give great customer service. Always greet you with a smile n work hard on getting thing fixed

Guys we all know when purchasing items such as tv. It is no brainer "Purchase Protection" for your big ticket item. Few dollars more will add a sense of security and relief, if anything happens to your tv Geek Squad to the rescue!

As luck would have it my issue was about to be resolved and then bam Covid hit and stores were closed. Even through all of this they took care of me. I was eligible for a product exchange and so I selected it from the website not being able to go into the store. But not having the benefit of a product demo and information to help me make my decision like would be done when physically shopping in the store, they sent someone to do that for me in my home when things opened back up to make sure I was satisfied with my decision. Thank you Best Buy every time!

Great service, it was fast and easy. In and our service. Everything was explained to me.

Whenever I tried to use it it very good and i really do

Great for when you need them. Luckily I have not needed them recently.

I always buy a little extra warr. Have found geek help to be great, even if just for questions.

I always get a 2 year or 3 year protection plan with anything buy from Best Buy. Although we already have the my Best Buy protection plan

I always purchase a Geek Squad Protection plan on large purchases. I feel better with the Geek plan than the item's manufacturing warranty. When using the warranty through the manufacturer, many problems evolve: ie time for replacement/repairs, shipping the item to the manufacturer, communication, etc. I had to use my Geek Squad protection plan on two large purchases and I was highly satisfied with the results!

Good price and I know my devices are protected in case something happens.

Peace of mind with convenient Geek Squad protection for the next five years.

Will need when need a repair. Great to have for tv

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.