Customer Ratings & Reviews

Outstanding service highly recommend came out to look at what was wrong with my tv couldn’t fix it had a gift card the same day for the value that I payed for my tv the same same

Good value, reasonable cost, but could be made better with a "no use" small rebate. If you do not use the insurance at all. They rebate 25% of the cost in gift card value? This would add value and make the insurance even more attractive.

Bought my dad a new TV and there was no doubt that I was going to purchase a 2 year protection plan. I have purchased a tv in the past and did not get a protection plan, after my 1 year warranty was up I started to notice screen burn in...needless to say there was nothing I could do about it. Not no more, that will never happen to me again. A MUST HAVE!

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

Peace of mind when you need it. You’ll never go wrong having extended protection for your purchases from Best Buy and Geek Squad.

Great costomer service. They know what their doing.

Great deal for dealing with my computer and issues and new parts.

I just bought this Samsung - 55" Class Q80T Series QLED 4K UHD Smart Tizen TV and wanted to feel extra secure so purchased the 5 year warranty plan. Hope I never have to USE it but if so ok I'm ready! From the past experiences I've had with Geek the SQUAD all went well when they came to my home to Calibrate my TV. They took their time and were very thorough.

I've had great service from Geek Squad in the past with my warranties so I can't complain. This is why I decided to purchase the extended warranty from them on my TVL tv.

It’s a option that I purchased in addition to the TV. Fortunately, I haven’t had to use the warranty yet.

Very best service and great team I also have this service for other tech its the best.

The Geek Squad can assist you in setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, I recommended

Love geek squaf.always ready to help when needed. So far they fixed three of my devices.

Excellent service and peace of mind. I recommend people buying TVs or laptops to add this protection on. I always get better service out of here than the manufacturer

Glad this is an option they are great, any services need 10/10

With the cost of UHD 4K TVs rising, we could justify the cost of a 100% 5 year warranty through the GEEK Squad to give us peace of mind. We had the recent experience of another brand TV dying completely 2 months after the manufacturers warranty expired but was able to get a new 4K 60" TV at no cost to us under our extended warranty.

Having used on my newest purchase but hey I got 5 years, I used the geek service before never had an issue.

Service was outstanding. Got a Rep on the phone 1st thing on a Sunday morning. Was off the phone within 10 mins and had a replacement product on its way & scheduled before we hung up. Bravo Best Buy!

Well it’s protecting so that’s good! Haven’t had to use it so that’s even better

Have no reason to use them yet. But I’m sure if and when I need their service they will be well knowledgeable