Customer Ratings & Reviews

I came into the store(6/13/25) in a highly distressed state of mind having my finance passing away just 4 previous days that week. I showed Jake of the Geek Squad a photo of my home TV screen and he immediately went into action to help me. He was kind, calm, and expressed his sympathy to me for my loss. When he was finished doing what he had to do to resolve my issue, he came back and told me the good news -I was getting a new TV. What a relief. Thank you Jake you deserve a raise!

I got my Vizio TV four $100 because of my rewards I got such a good deal on the TV that I was able to buy a Vizio sound bar I have a 55 inch Vizio TV in my living room and it’s so nice I thought I would get one for my bedroom. Thank you Best Buy I appreciate all you do for the community.

I am so glad that I bought the Geek Squad 5 year protection plan! I've had a few issues with the device and the Geek Squad has always stepped up to the plate and hit it out of the park.

Geek Squad has always been responsive and helpful when needed. Highly recommend covering all technology.

I love my fire tv i get all my channels plus my subscription channels are also on there.

Your crazy if you spend money for a nice tv or other items and do not protect it! The Geek squad is the way to go!

Geek Squad did a great job setting up my MacBook Air and making sure everything was running smoothly. The technician was knowledgeable and polite, and I felt confident my device was in good hands. The only downside was the wait time for my appointment, but once they arrived, the service was excellent. Overall, a reliable option if you want professional tech support

So far haven't needed any assistance other than what I got from the sales rep. who was very knowledgeable and helpful. Feel better about a TV with extension to the typical warranty.

Investing in the 5-Year Standard Geek Squad Protection plan was one of the best decisions I made when purchasing my electronics. This comprehensive protection plan provides peace of mind like no other, offering coverage for a wide range of issues that could arise over the years. What sets Geek Squad Protection apart is its unparalleled customer service. From the moment I signed up, I felt like I had a team of experts ready to assist me whenever I needed help. Whether it's troubleshooting technical issues, scheduling repairs, or even providing advice on optimizing my devices, the Geek Squad team has always been friendly, knowledgeable, and efficient. The coverage itself is extensive and flexible, catering to a variety of needs and budgets. Not only does it protect against manufacturer defects and malfunctions, but it also covers accidental damage from drops, spills, and other mishaps. Plus, with the option for in-home service, I never have to worry about transporting my devices to a repair center. One aspect I truly appreciate about Geek Squad Protection is its transparency and reliability. There are no hidden fees or surprise charges, and claims are handled swiftly and fairly. Whether I need a simple repair or a full replacement, Geek Squad has consistently delivered on their promise to keep my electronics running smoothly. Overall, I can't recommend the 5-Year Standard Geek Squad Protection plan enough. It's a worthwhile investment that provides invaluable protection and support for your valuable electronics. With Geek Squad by your side, you can rest assured that your devices are in good hands for years to come.

I purchased the 2-year Standard Geek Squad Protection for the Pioneer - 50" Class LED 4K UHD Smart Xumo TV that I bought as a gift for my son's birthday.

Geek squad has always been very helpful. I dropped off my laptop in the past and they’ve repaired it.

The exprienece with geek squad was very good they were prompt and listened to my query and provide the solution

Geek Squad was very helpful in-store helping me find what I needed. I ended up taking their advice and went with the 65 inch Q750G and I love it!

I always find best buy delivery and product up to standard with no problem with whatever i buy,they are there name best buy

Peace of mind insurance. I hope to never have to use it. If I do I hope they deliver as promised. Rating is based on future promises. Seemed realistically positive.

I always trusted the geek squad to do repairs and answer a bunch of my questions they always been there for me and the family great job and installing our washer and dryer thank you very much

Great TV for streaming and video games. Soun quality is great. Would Def recommend.

I have not needed to use Geek Squad but it is nice to have peace of mind knowing if anything happens they have your back.

a must have when you purchase a TV, this alone saved me thousands in the repolacement process. My TV started to have pixels go bad (white lines accorss the television) in the top right corner. I was able to have geek swuad take a look and they said its no good and issue me a credit for the TV through the insurance. Withour it i would have paid 3k plus tax, with this insurance i paid a third a got the new insurance...

The tv quality is amazing, the sound is also amazing. I love how if I lose my remote I can use my phone as the remote.