Customer Ratings & Reviews

Excellent services, everything is solved very well.

The floor sales person was highly helpful by showing what was on sale that i was able to afford the 60" tv.

I bought it to protect my product. And Best Buy always sculpts the customer

In my instance, it was a lifesaver because I had a problem with my tv. The geek squad came immediately & exchanged it. I was wonderfully pleased. Initially i was hesitant because i nave 3 other Samsungs & never had a problem. It was the best decision.

I love my TV and I Iove everything about it and I love that I have geek squad it's a life saver best investment.

A must for ALL electronics. We buy with everything. In fact, bought a TV in 2019. The last I leg broke off 4.5 years later. Geek squad se t it back for repair ( which we knew couldn’t be done but went thru the process). We received a text allowing us to watch the entire process. Less than a week later, we were approved for a replacement. Since our TV was no longer offered, we received a full refund. Who does that for a TV leg? Well worth the extra $59.99, to get $290 back. Con: the refund comes on a Best Buy card so you HAVE to buy your replacement at Best Buy. We don’t mind but you might. Amazon does the same with warranties. We like the Allstate warranty best ( formerly Square Trade) because you get an actual refund but we still love Best Buy.

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

The colors are vibrant and the picture is crisp and clear. And no.matter where I sit theres no distortion in picture quality or color. This set delivers tge deepest blacks I have ever seen. The price was great on this set and the installation was professional, quick and easy.

Best protection ever! Had the Geek Squad set up my laptop & move my pics from my old laptop onto a flash drive i purchased & everything was seamless! I was ready to turn on & go with my laptop once i got home with it! Definitely a must to have with any electronics! The techs are so informative & know their stuff!

I've never used the Geek Squad I'm guessing they know what they're doing and they're probably pretty cool

Love adding the extra protection gives me a pice of mind

I have not had to use the Geek Squad for this product but you need to have the ability if you need them.

Electronics are so expensive and more defective nowadays, you'd be crazy not to get the warranty.

Peace of mind insurance. I hope to never have to use it. If I do I hope they deliver as promised. Rating is based on future promises. Seemed realistically positive.

I haven’t had to use it yet, but I have on other products and they’ve always come through

Very good insurance for TV and others items proteccion

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

Harvey came out for my in-home theater appointment and he was very professional. He was on time and he explained what was going on what I could expect what my five-year warranty covered what was wrong with my LGQNED TV and what my options were was very kind he was cognizant of, my household and that our household was a disabled household, and I was very appreciative of his generosity his suggestions and his great customer service thank you Harvey for a job well done !!

I have yet to actually score this review for the TV because idk what it exactly cost so i’ll update it later

Many people tell me these warranties aren't worth it. My Hisense TV started to fail 4 years into ownership. Called BB protection and since they no longer sell that model had me pick out a new one at the same price (Found one that was pricier but on sale) and they delivered the new TV and took the old away the next day. Great service.