Customer Ratings & Reviews

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

I think that the person I was speaking with on the phone was very hard to understand so I called back again and I reached someone that spoke more clearly.They did take care of my problem so I would rate it's a four out of fiveonly because it was hard to understand the person and it took too much time to talk to someone because they tried to get you to talk to the computer untill you tell the computer many times (You need to speak to someone). So everything else is great except for those two issues.

normally don't purchase extended warranty but I did with this TV as I am not familiar enough with this brand to totally trust it

I started using geek squad after having one experience where we put a warranty on a TV and few months before it expired The backlight went out and we called and geek squad was excellent since then I have put geek squad on every TV that comes into my house with four children we have since used it multiple times and never have had an issue. Definitely recommend to people who are on a budget who can't afford to replace electronics when having issues. Geek squad makes this a non-issue.

I purchased the 2-year Standard Geek Squad Protection for the Pioneer - 50" Class LED 4K UHD Smart Xumo TV that I bought as a gift for my son's birthday.

Easy to use. Lightweight. High image quality. Bright colors. Excellent price.

Haven’t had to use this yet but nice to know it’s available

I hope I never need it, but I did buy one. It was not very expensive when I purchased the TV.

Love my TV. Buying last years model and Open Box saved nearly $1,000 from buy this years model!!!!!!

I bought the 5 year protection plan for my 2018 OLED TV purchase. That TV ended up with failures covered by the Geek Squad protection, and so Geek Squad replaced my TV with a latest model year version. I had paid the early adopter tax for the 2018 TV, and the protection of Geek Squad helped by basically getting me a new TV with next to no hassle on my end, and the value of the protection meant getting another 5 year protection for this new TV. Hopefully no issues with it, but if something does happen with the TV I'm satisfied that I'll be covered if something does happen. They came and installed it quickly and set it up for me. They also took great care to mind the space, so there was no issue with having them in the house. Not sure when I'd make such a purchase, if/when I ever buy large stuff that has a reasonable chance of failure, I'm getting Geek Squad protection again.

Very nice tv and good quality. I like everything about it and it's perfect size for myself

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

must have in case of need. Good value for warranty

these dude rock. Smart swift and profesional. They listen to an "dumb old fat deaf blind guy" and fix my stuff thank fellers

My television died and this warranty bought the newer version of my latest television. You must get the warranty from BB with their products!

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.

I like getting the Geek Squad Protection because technology today can be intimidating. Having Geek Squad ready to help me solve any problems that come up when I have questions or issues. They are responsive and know right away how to fix the issue.

This is good service to have in case of an emergency.

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.

Hope I don’t have to use this but it seemed like a great add on for modern electronics.