Customer Ratings & Reviews

Very helpful with setting everything up and explaining products

Tv looks great while playing games, BUT has a severe problem with judder/soap opera effect that is very distracting while watching tv!

Haven't had to use it yet. Reviewing for the chance to win a gift card

You have you get your protection plans because you never know what can happen

I almost NEVER buy the geeksquad protection, but I bought an expensive television and I made the choice to purchase the plan. Glad that I did! About 2 years after my purchase a red line randomly appreared smack down the middle of the screen. I knew it was out of warranty and at the time I had almost forgot that I purchase the plan until I checked my email. I contacted the geek squad who ultimately determined that it could not be fixed. They replaced the whole tv for no additional cost! I received a brand new television AND an updated model. I was so satisfied that I purchased the protection plan again, a two year this time, but either one is worth the money!

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

I hope to not need it for my TV but they have been very helpful in the past.

Would definitely recommend geek squad, they helped me with my warranty and I had a great experience.

It worth it for the piece of mind. Luckily I haven’t had to use the warranty yet, but it’s a must-buy for expensive items.

Excellent protection plan. I usually don't purchase extra protection plans. Since this purchase was an open box, I was mainly concerned with the remote having many sctatches on the solar charging panel of the remote. A new remote cost more than the protection plan. I am very pleased with Geek Squad coverage.

Excellent service the few times I've made a phone call to them.

Hoping getting this this time it will truly work if something happens

This has saved me a lot of money over the years. I have had this for several years.

Its your standard protection plan. Nothing more nothing less.

Bought in the store with the TV.... clerk very helpful in explaining the great value this plan really is

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

Excellent service I will bring all my electronics or anything I need fixing to The Geek Squad

Haven’t had to use yet but really nice knowing they are there for ya

Fast help and great customer service. Helped me to get a replacement fast and easy.

I love my fire tv i get all my channels plus my subscription channels are also on there.