Customer Ratings & Reviews

wonderful peace of mind, is the best description I can come up with!!

Love the warranty due to fast answers and fast response

Purchased to cover Granddaughters TV. Good deal for the peace of mind

Great to know my item is protected with a warranty.

Geek squad service is the best. I've used them on a couple of occasions. The staff is very knowledgeable and helpful. Great service.!!!

The geek squad was friendly and patient with my decision.

Purchased for a new Sony TV. Why? My view is the technology has advanced far enough for "fixed location" electronic items, especially TV/Video displays that the manufacturers should include at least 5 year warranty other than accidental damage. They don't. Best Buy through the Geek Squad gives you what manufactures should; extended warranty. Knowing I'm covered for failure of the product and don't have to lug it back to the store is "sleep insurance." Haven't had to use it on the Sony, but a laptop I bought, we south on me under the Geek Squad warranty and the replacement was no hassle. Even got a slightly newer model of the same product (Lenovo) as my model wasn't available. No hassle. I know some have complained about Geek Squad service, but my view is it's a local issue, not one of the program, and I've never had an issue with level of service with my chosen store (I have 3 I can get to in about the same time).

Definitely worth the money for a five year warranty on the TVs

Awesome protection that was available when I purchased the TV.

Nice to have peace of mind in a no-fuss warranty..

I love this program I feel good about my products being insured with Geek Squad

Used their tv repair at home service before. They replaced a defective panel on my tv that would have cost me $500 for free. Don't buy warranty from others and hear "do you have the box your tv came in, you have to send it off yourself to repair center, there's nothing we can do, do you have your receipt from a year ago, I don't really know anything I have to get a manager or any other of the poopie you'll probably hear elsewhere.

I love them! They have been able to help me several times with different things and saved me lots of frustration and time. Worth every penny!

I have purchased my last four televisions from Best Buy because of the geek squad protection. The very first time I had an issue they replaced my TV. No questions asked.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

Awesome protection that was available when I purchased the TV

Definitely would suggest that 5 year warranty. Makes me feel safer with my purchase.

I've purchased all of my electronics, appliances, and cameras from Best Buy. I do not purchase anythings within getting Geek Squad protection because it's the absolute BEST!!! I actually use the Geek Squad protection on this TV. This TV was my replacement. Filing a claim and delivery was quick and easy! 10/10 I DEFINITELY RECOMMEND!

Geek Squad came to my home a did an excellent job. Thanks Geek Squad..!!

The squad mounted the tv and ensured all was working before departing. Excellent service.