Customer Ratings & Reviews

I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

Geek Squad was very professional. They arrived on time and gave previous text as to the time. I would recommend their service to everyone.

Just the service added to my parents new television.

We've replaced 2 TV's with the warranties through geek squad, both times they've made the process an absolute breeze! If your on the fence about getting the warranty, get it! It pays for itself and takes the stress out of any repair!

having bought the extended warranty in case somthing happened was a hard decision at the time due to added cost at the time of purchase 3years later i couldnt have been happier with my decision geek squad was fast to make a repair when that option didnt work out they replaced with a brand new one thanks geek squad.

They helped me replace a damaged tv and were very easy and efficient to work with.

I was ready to order my TV online and was in my cart. I figured since I had to pick it up in the store, I may as well take a look at it first. I went to the store to see it but they did not have that tv up. Online it offered 3 years geek squad for $74.99 which I wanted but since I was there I bought it in store. Near the end of sale the guy said 3 year warranty was not available in store. He said 2 year year for $69.99 or 5 year for $124.99. For $5 extra I could have gotten an extra year. Didn’t want to tell him to void the sale in case he was making commission during these tough times. Any ch as nice I can upgrade my warranty?

I purchased the five year warranty in case of future problems. I haven’t had any issues so I can’t comment on the service. It’s good to know you have it just in case something happens.

Super handy if you are spending big dollars on an item and want it protected.

So currently I am creating a claim my tv is broken not sure what happened to the tv I just bought a month and half ago I kept calling and I was hung up on twice also when I finally spoke to someone he told me I broke my tv and I was not covered I clearly said I’m not sure what happened I spent 1500 why would I break my tv I need someone to come see what’s wrong I asked to speak to someone’s else and he told me I couldn’t because nobody was there I really don’t know what the outcome will be but I will keep you guys posted I have the 5 year warranty that I spent over 100$ for smh like even if it’s a screen repair I don’t see an physical damage to the tv screen is not busted or anything just lines so I’m not sure smh worst experience ever and this will be the last they get me with something so worthless

Always great, not my first time buying this warranty. It saved our families behind more than once!

Haven't need this so far but I get it just incase my games have issues.

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

Good to know help is there when needed. Havent had to use it yet tho.

Got this for TV protection. Peace of Mind for next 5 year.

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

Their is no other store with the backup to an accient or issue like best buy. They are the best at protection

Fast and easy customer service hassle free experience