Customer Ratings & Reviews

Vizio failed after 4yrs unfortunately. Thankfully the warranty helped me out by getting store credit for my tv so not all is lost. Happy with the service!

I love Best Buy. I love their warranties. Their warranties are second I will always buy my new TV from this

I have always added extra protection on my televisions, but never had to use it. Just in case. I wish I had it on my gifted Hisense television.

Always get the protection plan. It’s worth it because you never know with how stuff is built these days

I have always been a fan of Best Buy Service Plans. Granted it is like every other insurance: you hate paying for it, but you hate not having it when you need it. I have been on both sides of Best Buy Service Plans: I have purchased some and never used it and I have purchased some and used it. The experiences that I have had using them have all been good so I continue to purchase the service plans.

used but in very good shape love it just like new thank you

The process takes a lil time but in the end, worth it. Just know, any tv over 50 inches requires a mandatory house visit first before they will replace it. If it's still under the factory warranty.

If you need help getting it to your house they will bring it and hook it up if you need them to.The protection plan is my favorite part of the geek squad.

I've used this type of protection on products I've purchased in the past, and it was helpful to have it in place when needed. Fortunately, I have not used this very often, and I hope I do not need to for this most recent purchase. I'm giving it 5 stars based on ease of use for past products I've owned that needed replacement, repair, or a quick tweak at the store.

Thankfully I haven't had to use this service as of yet, but there's nothing like that piece of mind should anything malfunction. I purchased this protection plan for a Smart TV purchase, and would recommend anyone making a high end purchase to get this protection plan. It only cost a few bucks extra and could really help should anything happen to your tech equipment.

Vivian great tech. 100%. She had everything hooked up in no time. And explained how to use my remote.

Having the geek squad one click or call away is very reassuring!

Friendly customer service took care of my problem very quickly

Professional crew and punctual delivery, easy to work with scheduling

My TV was one day away from being out of geek squad warranty but they honored it and I was able to get a new TV easily. It did take a couple of phone calls and some emails back-and-forth but no one gave me any trouble or pushback. I highly recommend geek squad protection for anyone’s purchases!

Geek Squad always providing great and excellent services.

Great service helped wirh my return and loaded my tv in my car

I got it for a 5 year extended warranty, I feel more protected

Geek Squad service and installation is the very best! They are committed and dedicated to providing quality installation and service. The personnel are very professional, arrived on time and even called when they were on their way. I can’t recommend Geek Squad highly enough!!!

[Employee of bestbuy] I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.