Customer Ratings & Reviews

I have renewed my Geek Squad coverage for the last 5 years. I’ve had wonderful service from them. Anytime I need assistance I can log in from home and most of the time they fix the problem in no time. When I have had to go to the store everyone is extremely helpful and knowledgeable.

Don’t risk it. When you buy a TV most of us expect to have them for multiple years because it’s an investment. Get the warranty and protect yourself for the future of your TV especially if you’re buying OLED because it covers Burn In.

Geek squad always helps out when I need them. They've come in very handy

It comes in handy its best to have it and not need it then to need it and not have it.

I usually go both ways on insurance type plans, but Best Buy Geek Squad is worth every penny. My tv needed replacement within the time and they literally put the purchase price on a gift card for me to buy the new tv I wanted. A+ for customer service.

I mean, what can I say? I haven't used the 5 year warranty yet, but it is wonderful peace of mind for an expensive TV. The cost-benefit ratio works out for me. Even if I don't use it, I don't have to worry, and that is worth the cost to me.

I would definitely recommend on all purchases!! If you have a problem it is easy to fix!

Overall good price for the 5 years , just need to make sure you know what it covers, very good customer service

I haven't had to use them since I haven't had issues with my products but I can at least sleep easy knowing that it won't cost near as much to repair the item if something does go wrong.

Great warranty feature when something is not your fault. The only thing that does not cover is if its your fault such as dropping something or breaking it on purpose, but sure is helpful with laptops to avoid internal system breaks.

You guys are the best you know exactly what you're doing and I will highly recommend you to everyone

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.

I did not initially purchase Gerk Squad for my TV, but during the grace period we had an issue and needed assistance. Geek Squad showed up right on time!!

The agents quickly and efficiently installed my new TV. Very professional and explained how everything worked. Setup universal remote and ensured everything worked correctly.

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.

i had to use it before and bestbuy made it right. you'll never have to worry about the item you buy

You gotta have protection for your products. I understand we have the warranty from Lg tv but, you can never be too safe now a days. That’s the reason I bought the extended protection plan through Best Buy and it’s well worth it

I have bought Geek protect for so many years, and had to use it on few occasions and was simple and painless. From TVs to gaming headsets and laptops too. You just never know if you'll need it.

Have not used being new TV as of yet but will call if any issues.

A must buy. Never had an issue with Geek Squad, any issues was resolved with a replacement.