Customer Ratings & Reviews

I’ve had Geek Squad protection on many, many products. In those are events that I have had to use it, the service has been stellar and able to resolve the issue in short order or I was provided with a replacement.

so we shall see if I actually need it and how they respond to what is needed. But making a huge purchase like this, it's better safe than sorry.

Great add on service, very knowledgeable, Would by it again

The agents were very helpful on time and did everything right

I'm estatic that ill be protected with renewal option for my investment since I purchased Element and that was a nightmare ., Manufacturer warranty -Element gets you $99 shipping bill and refurbished product that may or may not work.

The Geek Squad protection gives me the peace of mind for the next five years. I am certain if there is an issue with my new Samsung TV that Best Buy with take care of it.

Its a great value and a good buy and quality price was awesome

Oddly I'm being asked to review geek squad service when I have not yet had a need to use them.

The protection plan was great glad I purchsed another one for my replacement TV!

This is my first Best Buy protection plan. I got this cause I take the tv set into the store for service, The plans that I've gotten before the tv set had to be mailed in for service.

Geek squad installed but never completed the set up of the TV The person that this TV was purchased for is handicap cannot set up anything. I paid 200 for this service over paid.

Everything works as expected. Have had no problems. Great value.

My daughter’s tv stopped working and it was no problem refunding some money because it couldn’t be fixed.

Glad I have this service for my LG TV. Hopefully, I won't have to use the service but the peace of mind is worth it it for sure.

Don’t do business without the Geek Squad. We purchase all of our Computers from BB just to have this team behind us.

I think that this was a good purchase and will pay for itself over the life of the agreement. I would suggest that others consider this purchase for big tag items.

I always purchased 5 year extended warranty it’s worth it and it gives you peace of mind, had 3 TVs in the future with Horizontal lines and the replace it with a better tv cause the model I bought was no longer.

Have never needed to use it. BUT... It's better to Have one and not need it, than to Not have one when you do need it. Always opt for a good warranty or service product

We have always purchased the geek squad warranty on everything we have purchased with best buy. The plan has proven time and time again to be so worth every penny and every person we have ever had out has been very knowledgable

The best protection available for a television, well worth the price to know you have this protection if it should be needed.