Customer Ratings & Reviews

I like the geek squad plans we have the five year plan for our TV. The agent who sold our TV stated it will cover any issues we have for our tv. And if the TV still has issues they will replace it with the same TV comparable to what you originally paid for it. It’s a good plan and you pay it along with buying your product one time.

Geek Squad 5 years plan save my bacon on TV’s twice now, it’s a must have for any owners purchasing at Best Buy.

Love knowing that I have protection for years to come. Thank you Best Buy for making this so easy on me!

This purchase was a great idea when buying my laptop.

It great to have this support it really good when you have questions

Before I went to the store, I was going to buy on Amazon and get a three-year warranty for 2999 but when I went to the store for $10 more I got a five-year warranty and they would come to my house to fix it so it was a better deal

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

Geek Squad always someone ready to answer your questions and at the ready when you need to make an appointment.

They were AWESOME! Great service very polite, friendly, professional, courteous crew.

I honestly never needed to use the service, so hats off to best buy for having quality items that outlast their warranty!!

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

This offer adds great peace of mind, i know anytime in 5 yeats if my new tv malfuntions for ANY reason the tv will be repaired or replaced for a one time fee at purchase. That is a huge weight off my mind!

I allways get geek squad.very good .you thay can't fix you product you get a refund. Are the same product. No hassle.

I favor buying from Best Buy largely because of their Geek Squad for technical questions!

I have purchased the protection with tv it gives a piece of mind

Short answer....GET IT!!! Long answer...GET IT!!! Had a Fire Cube that failed, got a replacement, and the replacement was the next generation cube as they had changed since our original purchase. Taking a 70" 4K Samsung back this weekend that failed during the protection plan period....will probably get an upgraded unit as this model isn't made any longer. For high end stuff (TVs, Alexia, Google, etc) get the 2 year plan, it is worth the extra $$

Great sound bar and is still work ! Bestbuy workers did fantastic helping me find the right one for my 75” Samsung tv!

When I purchased my new Samsung TV, I decided to pay the Geek Squad for delivery and installation. So happy I did. It did not take them much time to get everything up and working. They also reviewed and showed me all the different options that this TV has to offer. I'm not very techy, so it will take a little time to learn how to do everything quickly, but I will get there. Thank you to the (2) gentlemen from the Geek Squad for doing an amazing job and helping to understand all of its options.

Thanks for the fine folks at the Florence Best Buy. We have bought so many appliances and TVs and more and we always take the five year warranty. We’ve only had to use the warranty twice over 20+ years. But it’s always nice having peace of mind, if anything does happen.