Customer Ratings & Reviews

Never utilized Geek Squad so I don’t find there to be an advantage to paying for it.

I have not had to use it...,. I will let you know in the future

I haven't had to use Geek Squad for the item I purchased, but it is reassuring to know they are available if I need them.

Have not had a need to use this service yet. Will let you know.

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

Decided to exchange for 3 year for expensive OLED TV so have extra peace of mind and more time if needed.

I purchased this product to protect the TV that I purchased. If anything goes wrong I hope this will cover it.

I was disappointed to learn that the geek squad protection doesn’t cover cracked screens.

Have not had an occasion to use this service yet. Will advise.

Came in handy....took over a month for geek squad to resolve issue. They ended up replacing TV, which was nice.

Its an ok product ……….. i would recommend to anyone.

Very underwhelmed by the quality of this service. It was fine I guess but nothing to write home about.

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

I have not used this service yet, but I would have liked to have known what it entailed, I could have used this twice.

I took the extended warranty. Figured if I took it, I wouldn't need it. But if i didn't, I would. Like deciding whether to take an umbrella when I leave for work.

All the years I’ve been buying this insurance now it’s the case I can’t exchange my tv because of physical damage. The lady at the counter wouldn’t let me get my insurance receipt and was already dismissing everything. And I had exchange a Tv month prior to this, not the same Tv. And the manager very rude yelling it was a exception. I travelled always 30 min to buy at this store having a Walmart 5 minutes away from my home. Sorry that insurance is a scam.

Not sure if the extra protection is worth it or not, as our item is new and we haven't had to use it yet.

Normally, I don’t buy extended warranties, but I thought this was a good deal and I was buying an expensive TV.

Very confusing process. Took forever to get someone to help me

Ive had issues with geek sqaud in always 50/50 on getting it