Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30927 reviews
(30,927 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad Customer service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it, they didnt even fix broken TV. They kept telling me to go to MFG even though warranty was expired. No help and support from Geek squad to tc of my issue.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Didnt even come
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad didnt come out and only texted me to trouble shoot. This entire pruchase was so disappointing. Will never buy from BB again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, LG wont fix tv under manufacturer warranty, and geek squad wont do anything because its still under warranty. Whats the point of spending 120 for geek squad
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not honor warranty or refund warranty on a defective tv
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Tv don’t turn on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need help getting a new television don’t work anymore
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't cover accidents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase if you hope that it will cover accidental damage. My TV fell and broke. This Protection became useless after that.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy stole from me. I'm getting it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total scam. You get told when buying the TV that you're paying for accidental damage protection. Then they steal your money and say the TV isn't covered. I'm getting even.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
remember yesterday extended warranty protection pl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.morning I have been sold this extended protection plan as an extended replacement warranty which it is not so buyer beware
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Evil, corporate tricksters. Shenanigans!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 years? More like 5 seconds. As soon as you walk out the door, you’re on your own. They specifically target people like you, guy reading this review about geek squad. They’re looking for you, and hungry.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
This kind of service is not work for cheap items
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should not buy this. 'Cause an Item was so cheap and Service plan is 1/3 price of the item. If something happens I can buy new one.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never got a copy of my geek squad policy only receipt
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions or concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
GEEK SQUAD IS THE WORSE!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I GAVE 1 STAR BECAUSE GEEK SQUAD WAS A WASTE OF MY MONEY! I HAVE PROBLEMS WITH MY TV, AND GEEK SQUAD COULDN’T HELP ME AT ALL! WHAT’S THE USE OF HAVING IT AND CAN’T USE IT! COMPLETE WASTE OF MONEY!!!!!!!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What a waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came and said I could get another tv and a refund would be sent guess what that never happened $500 down the drain I called the company and they said they sent it they never did and never got back to me so I took a loss
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Sc@m protection plan
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Believe the 1 star reviews. Had many calls about my issue and i ended up wasting my time to find out it is just an extended warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I knew more than Geek Squad did and had to show them how to do the job I hired them to do. I was lied to and my time was wasted. I was basically told I’m not an important customer.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont even spend your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst. I spent 1 year trying to get someone out here to fix my TV or at least look at it, no one Ever called back
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great add-on if you use it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Night it at the wrong time. Stores were close most of all last year
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
The tv didnt last a week.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out of town came back second tv bought from best and broke less than two 1 month
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
My protection got canceled!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not ask this to be canceled. Now I have a new Tv with no protection. Really upset about this!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My TV protecting confusion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service Didn't give an accurate explanation..
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend