Customer Ratings & Reviews

I have had two large tvs break and been fortunate enough to have the geek squad protection. In one case the tv could not be fixed so I got what I spent for a new tv. In the other case they were able to fix it. I would give it 5 stars except that in both cases it took over a month to get the service. That is way too long.

This only cost $20 and since replacing it would cost a lot more than the original price of my open-box, on-sale TV, I figured it was worth it. I don't usually add this type of insurance, but for an open box TV, it seemed reasonable. I would recommend this to someone who also got an open box or a refurbished TV to be on the safe side!

So glad I got the extra protection. I don’t get it for every purchase, but this is one product I couldn’t protect against surges because of space limitations behind the product. If you can spend a little extra money on the major appliances/products then the protection is worth it.

First TV I purchased didn't work. Geek squad checked it real quick to verify the problem. Was quickly replaced by the technician.

Great protection plan. Must have for expensive electronics and home appliances

Geek Squad has always come through for me in the past, it just made sense to go with the protection plan on this purchase as well!

The warranty is a great comfort regarding both of these issues: We live quite a ways away and our summers are hot.

geek.squad is amazing it saves you money i highly recommend it to a friend.

So worth it. Not very expensive and so fabulous when you need it. I’ve popped in for the Geek Squad to answer questions, give me explanations for things that didn’t make sense, help me install programs then understand the nuances, they have run checks as often as I thought my computer was compromised. So helpful, will always have a Geek Squad plan!

Geek Squad and Total Tech with Best Buy are a must have. I have had Geek Squad provide the following services: desktop/laptop setup, laptap "wiping", laptop key board replacement, Virus cleanup, and troubleshooting. You should not pass on the support packages.

The price was very cheap for the coverage. It was around $20 for two years.

Have purchased peak squad warranties in the past, and I’ve always been satisfied.

Honestly good service when i got my tv truly grateful for the insight

I have this protection plan on every device we have in the house and it’s a great investment especially if you have children.

I don't have to worry about anything with the geek squad, Making a phone call and having no worries makes me happy. Geek is always there when I need their help. The team is very acknowlable and it's a pleasure speaking or working with them. Keep up the good work, Geek Squad....

Good value for extended coverage in case something goes wrong after manufacturer warranty expires.

I've used the Geek Squad previously to mount my 65' inch TV and they did an excellent job. This is the first time that I've purchased an extended warranty for my TV through Best Buy. I was told by a family friend the service is excellent just in case my TV begins to act up.

I purchased this for my big screen Vizio tv. The sound would go out but picture remained. I called geek squad, whk sent out z 3rd party repair in a couple days and he replaced the bad motherboard a week later.

Great! Inwish there was accudental protection! And the orice was not as bad too for a 1k tv

Extended warranty works with BB. Fulfilled their obligation to replace or repair towards the end of purchased warranty.