Customer Ratings & Reviews

Don't give costly repairs a chance and buy this warranty to protect your product

I had to use this once on a previous purchase and the interaction went as easy as can be. It’s there when you need it.

Geek squad is the thing to buy if you are buying electronic products from Best Buy. It gives you piece of mind. Less hassle and great customer satisfaction. I never had any problem whatsoever but would love to see quick phone connection when I dial customer support.

I have always had good luck with my warranties for the Geek Squad. I buy all of my electronic and applied from Best Buy because of the Geek Squad!

I know, I know. "these plans are for suckers" All I have to say is that with out the plan on my old unit Id be shelling out $1000+ to buy a new one. All i had to do was call Geek Squad and they sent someone out to fix it. A week later they said they couldn't get the part and and told me to go into the store and pick out a new one. very easy process

Love the product. My TV went out and they replaced my TV without and problem. It was delivered within 48hrs.

I like my laptop is fast and is great but I still got to work on it because I have forgotten my computer skills so I have to get back to it but it's very great I like it

Agents brought new TV inside and set it up on my TV rotating stand

Have used Geek squad protection before and never has an issue.

I enjoy my protection if they can’t fix it they replace it

I have used the protection plan before and got a new TV when it couldn't be repaired, and we have a lot of lightning storms where I live now. Got a good price on TV but I want to be safe and not sorry.

I am glad that i paid for this 2yr warranty,never know

Was not checked out after installing now tv will not work with remote I have tryed to get them back but customer service has not made it happen I can not recommend this service if they cannot make my new Q-LED work with remote can’t figure out why Best Buy wants input from customers but after reading reviews doesn’t follow through and make it work with Samsung remote control

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

I also purchased the two year warranty. It was reasonable and a necessity with electronic

Has great sound, excellent picture quality, the remote is a little funky so purchased a different Samsung remote and it works great on the tv. Definitely would purchase again.

Love the protection plan always get one just to be safe personally i always get it to all my buys on best buy

Our tv power supply stopped working. Geek spuad was fast and Professional. The people who came to work on my tv had a good attitude and liked there job 10 out of 10

Although many people don't like paying extra for protection plans, it gives me peace of mind. I have had some unexpected mishaps with my devices and knowing that I can make an appointment and get my device fixed without an additional cost is worth it to me.

The geek squad did a great job, hanging and installing my new tv. Very happy with the service.