Customer Ratings & Reviews

The sales agent was great. Made sure i understood what i was buying. So no buyers remorse

Simply the best service from online reps to in store resps. They are here to help and they have done so many times.

always buying a warranty with huge cost items you don't wnt to be stuck paying for repairs or replacement yourself

Great, in and out with no issue when I made my purchase, people were polite and nice enough to help.

With Todays TVs breaking down so often this service has saved me a few times from losing money. I always purchase with getting new electronics.

I will prefer this service for all advantages in case of something happen. The cost/benefits is excellent.

My TV sound was going on and off so I brought the TV in for service under the 5 year protection. After review, my TV was replaced with a newer model. I'm very pleased and have now purchased protection for my new TV.

Used in the past and pretty straightforward service, they stand by their commitment to fixing your product.

Always comes in handy to have the extra protection. Had to use it once and the process was great for a free replacement.

No one ever wants to have to use this but it’s best safe than sorry so we always opt for this added coverage. It’s so much less stress when something goes wrong and just added peace of mind for that “what if” moment. Definitely worth the investment.

Worthwhile service to add onto any electronic purchase. Gives piece of mind knowing that if there is any issue they will be out quickly to fix.

GS always great. They are always great. I have had them come out for a few different appliances, my dryer more than once.

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

The agent clearly explained the different kind of protection best buy has to have a good understand of the choice I needed

I’ve had The Geeks on everything I’ve bought from Best Buy. I have been so pleased with their ability to fix each of my computers when I’ve problems. I’ve recently had to get a new microwave and even that was a breeze. Thank you Geeks for being there.

Gotta have for important purchase. I don't have to worry about my expensive purchase for the next 5 years.

I will not purchase any other protection plan other than this. With geek squad I can enjoy my purchases.

I purchased a 5 year plan when I bought my tv. However, I had to ship my tv twice before they were able to fix it and I had to pay $92 for the repair. What’s the point of purchasing a plan when you still have to pay for repairs?

Great program for the amount of services you can receive.

Had my Sony TV for 23 month and started going out. So glad I had the Geek Squad coverage. TV is being replaced.