Customer Ratings & Reviews

Great service. The workers were very accommodating.. we accidentally gave the old address TWICE! But service workers were Very understandable and just demonstrated amazing professionalism.

Haven't used this yet probably never will but it's a good thing to have just in case

Manager was very informative at the store in helping me to choose this service plan.

Absolutely love this service, well woth the money paid. They were efficient and prompt in replacing my 43"tv

Well worth the money! I recommend always purchasing a protection plan when purchasing any item from Best buy! I have had good positive experiences when it comes to geek squad so far can't say anything bad about them..

Warranty is amazing cant buy new stuff without it. Geek squad has been very helpful thanks guys and gals

The support team is so quick and caring and follow up to make sure everything is good and the problems resolved.

Love it love it! When working remotely from home it was so much easier then using a laptop. Love the screen size fit’s perfect on my little desk. I haven’t had any problem’s with it so far.

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

I have t had to use them yet but just from previous questions they’ve helped me with they’re great

Excellent for buying it. Good and fast service. A little overpriced

Always add the extra protection Best Buy stands buy there products!

great ,this protection is good and cheap to take care of your products

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

I always try to buy this plan on all of my purchases. Now, if my mother-in-law's TV breaks down, I can get it fixed for her.

Always purchase insurance. This one is a no brainer. They have never given me any issues

I know so mean products last a long time, but it doesn't hurt to have them covered.

Absolutely excited to have this warranty but hope to not have to use it

Protection plan is always great especially through Greek squad. Covers everything

Gives me amazing piece of mind, when it comes to the 75" TV because under the terms they come right to your house in the event of a problem.