Customer Ratings & Reviews

Customer service helped me replace my tv with ease,I will definitely get their services in the future!

I have never been disappointed when I walked into a best buy. When my son needed a computer for his first year of college he received exactly what he was looking for.So yes I can say it was our BEST BUY

Excellent coverage and extremely easy claims process.

Agents had to come several times to fix a Samsung tv after factory warranty had expired. Samsung kept sending defective parts so my agent was able to expedite an exchange for me. Leonard was an absolute riot that is nonstop comedy. Very Robin Williams-like, but also very professional when he needed to be. Leonard is awesome and a great asset to Best Buy!

Had 2 tvs replaced by Best Buy and had no problems with them! I always buy it on all my tvs! About to buy another tv from Best Buy and the service plan! Only people I buy from!

This product is very good and I recommend it , it is reliable

BUY THE PROTECTION. Every single time I have purchased it, it has saved me. Multiple TVs have gone out and my Dyson vacuum.. they literally refund you your entire purchase amount to a gift card to buy a new one. If they’re able to fix it, they’ll come to you and fix it. SO BEYOND WORTH IT.

The most famous consumer tech-support service is undoubtedly Best Buy's Geek Squad. Geek Squad is also arguably the most polished computer-help service, offering not only online help, but in-store and at-home repair services, too. It's also the least-expensive service I've tested and includes a license for top-notch security software. Geek Squad technicians, on the whole, delivered the best results among the services tested, and they didn't pester me to purchase additional products.

I am usually not a warranty guy, but I finally overcame my fears and got an OLED TV and this is one time I felt the cost was justified. Turns out Best Buy's warranty is the only one in the business that covers burn-in! I was so afraid to get an OLED< but with the peace of mind this gives me I am able to enjoy gaming and movies on the best TV I have ever laid eyes on. If the dreaded burn-in happens, Best Buy has my back.

The agents are always available they are always very knowledgeable and helpful and if they can't help over the phone they get you in immediately to solve your problems if I could give them a higher rating I would definitely worth the extra money

I purchased an 85in TV on October 15th. On November 4th the installation team came to remove our current TV and wall mount and install the new wall mount and new TV. In the process they dropped our TV, damaged our wall, shelf, fireplace and floor. I have been trying to get a manager on the phone since then, it’s now 11/10. They have reordered the TV but we cannot get them to schedule another appointment to install. Also, the installation team left us with our old TV and wall mount uninstalled. So then my husband had to reinstall everything they removed on his own. This will be the last time I purchase from Best Buy.

We haven't had any reason to need the Geek Squad, but happy to know they will be there if we do need them.

I was lucky to have purchased the insurance for my tv, otherwise I’d would have had to spend money on a new tv, but after a simple call and an coming to my home I was given clear understanding or what to expect, and given a new tv within a couple days

I like the geek squad plans we have the five year plan for our TV. The agent who sold our TV stated it will cover any issues we have for our tv. And if the TV still has issues they will replace it with the same TV comparable to what you originally paid for it. It’s a good plan and you pay it along with buying your product one time.

I use this mostly for online and telephone support. When I do, the agents are always knowledgeable, helpful, friendly and stay with it until the issue is figured out and fixed. Good value. Not cheap. But compared to the cost and hassle of trying to fix stuff yourself and/or take it to someone to fix it and/or hire someone to come in, this is a very good value.

I have had geek squad in the past and they fixed a TV for me after 3 years I had a great experiencein the past and purchased a five year plan with my new 85 in TV

The Geek Squad five year protection gives me peace of mind even if I never need to use it

Pice of Mind having this protection is a comfort, and all is that!

Excellent product and price. My grandson was happy with it.

Always nice to have extra protection on big purchases