Customer Ratings & Reviews

5 year protection plan was affordable and gives you a extra layer of assistance if something goes wrong with your purchase.

Through the years I have purchased numerous extended warranties. Some I never got to use or test. Of Those that I have had the experience of using, most have been disappointing for several reasons. However, for the added cost, Best Buy's Geek Squad's Protection has never disappointed. In fact, I have had several occasions to have to use the Protection Plan's I have purchased and never been disappointed and in fact, the results have surprised me at how great the coverage is. If you get anything from Best Buy that has a extended Protection Plan, I recommend it whole heartedly!

Always a must hands down. Never bought a single tv witjout this and its saved me nore times than i can count

Very helpful when they are needed. They are very kind

This service is a must have for all of your purchases. There is no haggle-they replace or give you credit immediately. I add it to all of my purchases.

Reasonable insurance plan for 5 years for my new TV unit

Best Costumer Service for Repairs or you get a brand new replacement guaranteed.

They are dependable and honest. The weak spot is most everything is sent out for repairs post diagnosis that can't be repaired in house. If parts are available you'll get it done in house as soon possible. Outside with a backlog, it can mean months. Ask the Geek Squad what manufacturer of interest gives the best performance and has the least chance for return when you intend to buy. You can do that with a chat on line.

They really set up my entertainment equipment very professionally and quickly too.

I mean its a must, if you buy somethint for a $1,000 don't you want to have some sort of coverage on it?

I haven't had to use the geek squad yet and hopefully won't have to

Thankfully, I haven't had to call them about my tv, but I've had good luck with them in the past of laptops and other pcs.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

This is a great protection plan considering it’s only $19.99. My T.V. wasn’t displaying a picture only sound. Took it to the Geek Squad and they replaced it for me. It was fast and easy. The staff was also great! Biji was great, very professional, helpful and nice. This was definitely a pleasant experience!

Since the tv was on sale, I bought the protection for a great buy and now can relax if something happens in the next 5 years with my tv. You never know how long something will work but I’m protected if it stops working.

Coooolllllllllllllllllllllllllllllllllllllllllllll!

The agents hooked up the TV and explained everything to us from turning it on to turning on Prime Video. These guys were very knowledgeable, smart, and especially patient with us and took their time to install the tv and were very neat and cleaned up after themselves including taking the box/trash with them. All I had to do was to sit down and enjoy my new TV.

Never had to use geek squard last tv because of covid nobody could repair,recieved a credit for tv

Fast and easy and on time gʻgggggggggggggggggggggggg

The geek squad has never disappointed me. Anytime i called with a issue they guided me through each step with no problem.