Customer Ratings & Reviews

Went above and beyond to help me. I really appreciate their service.

I would highly recommend getting addtl coverage when possible. Some rates should be lower or should come free fpr a year for certain products

Agents set the Tv up and showed me the operation. Agents were very polite and didn't leave any packaging behind for me to have to dispose of.

Some folks believe that the Geek Squad Protection plan is just another gimmick to get more money from the customer. Its like any insurance. You purchase it hoping never to have to use it.

Adjusted price with flash sale after purchase of which we appreciate

Worth every penny. Had to replace 2 tv’s due to lightening. With Geek SQUAD PROTECTION now we have replacement courage if this happens again. Like all insurance hope you never need it but just in case we will be protected.

Can't go wrong. The protection program is a must for anybody spending more than $200. I use geek squad protection once in the 10 years I have shopped at Best Buy and it has paid for itself even for that length of time. The two-year geek squad protection plan, in my opinion is a smart move, even "a must". TY. GmanC

I but the protection on larger itiems and glad we did. Our $2,200 Sharp TV and a problem and they refunded the entire purchase price 2 years into the contract and we were able to purchase a newer, better TV. There was no hassle involved. Good to have with major electronic or appliance purchases, worth the extra cost.

I pick up this extended warranty you never know when it brake down and cover everything

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

I bought the 70' Samsung TV, it works very well and we are satisfied and recommend it to some friends!!

Purchased along with my daughter's new desktop. Though I haven't used them particularly for this product, I've used them in past times. Geek Squad associates are always pleasant and efficient. They always come through when you need them.

This is my first tv since 12 years! I have stepped into the future and I love it! The quality is great will be buying another in the future but bigger

Agents who installed T.V did awesome and would recommend highly, I will say the program used to give equal trade value need to be more accurate on EQUAL service not DOWN GRADE to save money on a product you used INSURANCE CLAIMS on.

My device has not had any problems, but having the peace of mind that if it broke or malfunctions I could easily get it fixed. Amazing service

The Geek Squad are some of the most professional individuals I have ever worked with. Jeremiah and Dakota in Joplin are friendly, professional, and highly knowledgeable. It was a pleasure meeting them and watching them work. They are awesome!

Geek Squad protection plan is great. Any questions about a device purchased at Best Buy they are always ready to answer. If a device needs to be replaced, with this protection is no problem. A piece of mind to have this protection.

Purchased the Samsung 43" TV for my son. I don't want to get a headache when he tells me it doesn't work. I purchased this 5 year Protection so I didn't need to worry. I would recommend the Geek Squad Protection to all for any product.

Bought a Vizio M class two years ago and the TV went out. Terrible process dealing with the appointment could not understand the person on other line. Great local technician made up for the appointment.

Service is always top notch here, They make sure im happy and understand everything before leaving and never rush me away