Customer Ratings & Reviews

Just over 4 years ago, when we purchased a 70” tv and sound bar, we purchased the Geek Squad delivery & installation as well as the 5 year protection plan. In all honesty, expected the 5 year warranty to just go unused, as most warranties do. Just over 4 years later, when the television began showing signs of a bad LED panel, we placed the call to Geek squad. The hardest part was just getting connected, waiting 32 minutes on hold. But, once on with the agent, everything went smoothly and efficiently. The tv was deemed unrepairable, so a credit was issued towards a replacement. Because Geek Squad was originally purchased, it was included with the replacement - ALL of it - delivery, install, hook-ups, haul away. This policy became money well spent! And needless to say, we purchased the policy on the new, replacement television.

Never had yo use but 5 years for the price is a great deal.

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

Haven't needed to use geek squad at this time. Maybe in the future

Called and needed help with a connection issue. Quick and very helpful

Excellent service and quality of each product was well worth the cost.

Have'nt had problems with TV. Its only a month since i purchased it, but like the peace of mind knowing that if there's a problem i can call the Geek Squad. Bought a two year extended warranty.

Best Buy (Geek Squad) honors their warranty. I've bought this warranty for each of my kids laptops when they go into college. I have one who tends to have issues with her machines. In every case, Best Buy has honored the warranty and fixed or replaced the machine. Awesome Job Geek Squad!

This TV has the greatest picture and really sounds great - even when you turn the volume up high. It was very easy to mount on the wall.

Great program that truly offers peace of mind! I feel better knowing that Geek Squad has me covered for several years. Thanks Best Buy!

Agents were very professional, able to assist promoltmy!

I will tell you right now I always recommend a five-year warranty when you buy a TV especially if you're a type of smart buyer that doesn't constantly buy like some Enthusiast or fomo having person. I

Would buy again. Treated nicely and fair replacement value.

Love it. The best coverage out there. Would add again.

One of the best AMC provided by BestBuy. It is always recommented to get this protection for the peace of mind for costly devices. Pros: 1) Excellent service. The excecutives how handle our calls will make sure we are comfertable and serviced well. 2) Ease of contact - 24X7 some one is available to help us. 3) Knowledgable service persons - The person who comes home for the service / at the station are well knowledgable about the object they are working on. 4) Excellent exchnage policy. If the object is non repairable, the company will refund the fill amount (including the tax) for an excange (if the same item is not available any more). The cons i felt on this program 1) Little more expensive than the other company AMCs. 2) Some time in-home appointments takes some time (but sure it will happen with in a weeks time )

Good investment for 5 years. Didn’t spend a lot on the TV but worth it

I hope to never need this service, but if I do, it is nice to know that I don't have to haul the TV in for service, it will be repaired in my own home!

Like a condom for electronics! Protection you need and deserve!

Protect your investments worth the peace of mind much love !

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.