Customer Ratings & Reviews

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

I feel the folks at Geek Squad are patient, kind, and professional whether I contact them day or night. Most of the time we get the issue resolved online. There has been only 2 times where they said I needed to bring it in to the store. I believe it has been worth the fee because I live in a rural area and it is a 30 mile drive from my town to my Best Buy store.

Always buy the warranty people, always a safe bet and have had no problems with it

Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

The 2-Year Standard Geek Squad Protection is a very important addition to any appliance or electronic purchase you make at Best Buy. It gives you the added confidence that should any problem arise with the item, you know that the Best But Geek Squad team is there to assist & rectify any problem with your product. It is a very good addition to any purchase you make both for yourself or for items purchased as gifts.

I am happy that I purchased an insurance plan for my new TV. The price offers peace of mind, in the event my TV encounters an issue and needs to be replaced.

Great product and excellent customer service. The extended warranty is a must and highly valuable.

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

THE INSTALLER WAS AWESOME. THEY GOT EVERYTHING HOOKED UP TO ONE REMOTE WHICH MAKES IT SO EASY TO USE. MY HUSBAND LOVES IT. THEY WERE POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. GREAT JOB GUYS.

A very experienced technician diagnosed my TVs issues and determined I was eligible for a replacement under Geek Squad warranty. I am very happy with the new TV and the service provided. Best protection plan from any retailer I’ve experienced.

Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Free support included for up to 3 PCs and/or tablets. $49.99 for in-home networking and computer support. 20% off labor for repairs and advanced services, and 10% off labor for custom installations.

I haven't had to use the Geek coverage I got for my new TV, so that is good. I haven't had anybody I know tell me, "Boy, I sure am thankful that I got that Geek coverage for my item!", but I have to be fair and also say I've never heard any say it was a waste of money. I was a bit baffled that they don't give you anything other than the receipt to explain what I was buying and we all know how some receipts fade with age to a point that they're unreadable. I have spoken with the Geek department about other matters and they were helpful even if the item I had issues with did not have coverage, and I appreciate that.....big time!

Mounted my TV through heavy brick above my fireplace. Did a great job. No mess very happy would definitely recommend.

There protection adds peace of mind knowing you dont have to ship it out let geek squad handle it thx Guys appreciate yas

Never had a problem with geek squad. They always get it fixed.

Great service. I will always add this service. Products just aren't what they use to be

I recommend getting the warranty I. Any item you purchase with Best Buy. I have used the warranty on two different items and they honor the warranty and replace or refund what you paid for the item

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

THIS IS NOT A GEEK SQUAD REVIEW!!! THEY DID NOT INSTALL. After I found where the A/C in was (never even addressed in the install sheet), the TV has a great picture and almost everything seems to work just fine. The extras are super. The only negative thing is that (unless there is more hidden information) when I plug in the "Audio Out" to another device, it bypasses the TV's sound. I didn't downgrade the rating, but if not something I can fix, doesn't detract form the overall score for the unit.

I’ve had extremely good luck with extended warranties. I’ve gotten a replacement for every item I purchased the plan for! The one TV I didn’t get one for, just burned me! It was a top of the line Sony and the repair estimate was $10,000.00!!! Buy the warranty. It’s worth every penny.