Customer Ratings & Reviews

Doesn't matter what the issue is, Best Buy is always there to fix it or replace the item. I got this with my mom's Samsung TV and there was a dark cloud spot on the screen. Samsung refused to fix it it. They said it was "tolerable for them." I called Best Buy and emailed them the pictures. They told me to bring the TV in and they exchanged it.

Added the Insurance for $99 , Hopefully I Never Have to Use It !

The protection for my tv was a good choice. So far Haven’t had to use it

Not sure when I used this but they always do a good job

Before I went to the store, I was going to buy on Amazon and get a three-year warranty for 2999 but when I went to the store for $10 more I got a five-year warranty and they would come to my house to fix it so it was a better deal

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

I bought the coverage for a TV. When the TV wouldn't turn on it was replaced with a new one.

Just purchased this service but it gives me comfort if something should happen and i have the Geek Squad.

What more can I say? This place is the best great customer service . Very knowledgeable staff great customer service like I said this is the best place I’ve been for electronics and I will continue coming for eight years and come. I will also try family fresh.

Every time I buy a big item I buy it with the 5-year protection plan I haven't regretted it yet Best buy has honor the deal and I protected my family

Gsp is a must for all my products from best buy. I dont really recommend totaltech if you don’t need computer help. But if you are a frequent buyer i recommend just purchasing the geeksquad protection plan on your items. If you purchase totaltech youll be paying more for the membership every year than the plan outright for each item.

Love the service privided at my local store. They always help assist with my needs!

Great quality service. Always available when I had an issue.

Geek squad is there when you need them and hopefully we will never have a problem

The person who helped me in store was awesome he was a shift leader or something in the tv department who specializes in Samsung but is very knowledgeable and has excellent customer service skills, I went with a 5 year warranty since the bad TVs go bad around 3 years, excellent overall!

Due to scheduling/personnel shortages/general societal chaos etc it took a full week before anyone could get out to help us. I do not blame GS in any way. Once Steve arrived everything was taken care of in minutes. The entire process was explained and all will be well in just a few hours.

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

Excellent service on time no hassle, Called store they sent repair man out he kept appointments as scheduled... New TV was delivered no questions asked.

Best service in town you can't beat it most appliances and tvs break down after 2 year so its a must to grab a 5 year warranty and bestbuy delivers when the time is right if not tou got 1heck of a tv or appliance

Hard to beat coverage and ease of use. Come in handy a few times.